Team Lead-Facilities Management

JLL; Philippines; On-site; PHP 600,000 - 820,000; Full time

Job summary

JLL in Taguig, Philippines is seeking a capable Team Lead to assemble and lead a delivery team, establish procedures, and manage stakeholders to meet company goals.

You will oversee onboarding, drive process improvements, monitor performance, and ensure high service quality across the unit, with rotating schedules and collaboration with global regions.

Qualifications

• Bachelor’s degree preferred.
• Minimum two years of operational leadership and team management experience.
• Experience in facilities management is preferred.
• Strong English communication and reporting skills.
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.

Responsibilities

• Lead the team to ensure consistent delivery of service quality standards.
• Serve as the primary operational contact and escalation point for all team member issues.
• Support onboarding processes for new employees and contribute to ongoing enhancement of procedural documentation.
• Collaborate with leadership peers and foster a unified team environment across departments.
• Build and sustain effective working relationships with key internal and external partners.
• Identify process improvement opportunities and drive implementation of operational excellence initiatives.
• Focus on talent retention strategies and maintain turnover rates within acceptable parameters.
• Generate performance analytics and deliver actionable insights on team metrics.
• Monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary.
• Take ownership to resolve queries and complete the actions required to ensure that all clients receive the highest quality of service.
• Responsible for call quality performance across the team by completing individual call quality sessions both side by side and remotely to ensure that all quality measures are adhered to as per targets.

Skills

English communication

MS Office

Team leadership

Stakeholder management

Scheduling flexibility

Education

Bachelor's degree preferred

Job description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

What this job involves:

Standing at the forefront of team delivery.

As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities:

• Lead the team to ensure consistent delivery of service quality standards
• Serve as the primary operational contact and escalation point for all team member issues
• Support onboarding processes for new employees and contribute to ongoing enhancement of procedural documentation
• Collaborate with leadership peers and foster a unified team environment across departments
• Build and sustain effective working relationships with key internal and external partners
• Identify process improvement opportunities and drive implementation of operational excellence initiatives
• Focus on talent retention strategies and maintain turnover rates within acceptable parameters
• Generate performance analytics and deliver actionable insights on team metrics
• Monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary.
• Take ownership to resolve queries and complete the actions required to ensure that all clients receive the highest quality of service.
• Responsible for call quality performance across the team by completing individual call quality sessions both side by side and remotely to ensure that all quality measures are adhered to as per targets

Skill and Experience Qualifications:

• Excellent verbal and written English communication skills.
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics, and presentation skills
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.
• Bachelor’s degree preferred.
• Have completed Leadership Readiness Program (LRP) ** For internal applicant, except for lateral application with the same band level – P2.
• At least two years of operational leadership and team management experience
• Background in facilities management is preferred
• Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months **For internal applicant

Location:

–Taguig, Philippines

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.