Team Leader - Morning Shift

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO on your first day + up to three (3

Life insurance up to 500K

Salary payout every 2 weeks

Fast-Moving Career Progression

Employee discount at select partnerEst

Job summary

VXI Global Holdings Philippines seeks a Team Leader/Operations Supervisor to drive agent performance and coaching at our Pasay MOA site. You will review daily results, analyze KPI trends, and implement targeted action plans while building strong working relationships to boost overall site performance.

This is a dayshift, on-site role with competitive rewards and benefits including HMO for you and up to three dependents, life insurance, and bi-weekly payroll.

Qualifications

• At least 1 year of BPO Team Leader/Operations Supervisor experience.
• Preferably with consumer electronics and tech background.
• Amenable to work on a dayshift.
• Amenable to report at VXI MOA, Pasay.

Responsibilities

• Review agent performance results daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for effective coaching and performance improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships, drive accountability, and contribute to site performance.

Skills

BPO Team Leader experience

Leadership

Job description

Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.

What you will do:

• Review agent performance results daily to ensure all goals are met or exceeded

• Analyze and trend agentKPI/Sales performance

• Identify performance gaps and prepare action plans for effective coaching and performance improvement

• Monitor and assess employee calls for performance improvement plans

• Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance

What’s in it for you:

• HMO on your first day + up to three (3) FREE dependents*

• Life insurance up to 500K*

• Salary payout every 2 weeks

• Fast-Moving Career Progression

• Employee discount at select partner establishments

Who we’re looking for:

• At least 1 yr of BPO Team Leader/Operations Supervisor experience

• Preferably with experience in consumer electronics and tech is a plus

• Amenable to work on a dayshift schedule

• Amenable to report at VXI MOA, Pasay