Team Leader - E-Channel Operations

Development Bank of the Philippines; Makati; On-site; PHP 700,000 - 900,000; Full time

Job summary

Development Bank of the Philippines is seeking a senior professional to oversee the E-Channel Monitoring & Support Unit, ensuring ATM availability in partnership with institutions and coordinating with Cards and ATM, Cash Management, and Transaction Banking departments.

The role focuses on installation management, system enhancement, security compliance, and timely reporting to branches and regulators, with leadership responsibilities and a focus on safeguarding sensitive data.

Responsibilities

• Ensures compliance with bank rules and regulations and policies from Bancnet, Visa, Mastercard.
• Oversees installations of E-Channel terminals and manages maintenance, enhancements, and development of E-Channel backroom systems.
• Ensures timely provision of E-Channel reports required by branches, BancNet, Visa and regulatory agencies.
• Reviews procedures and processes of the Unit to update the Operations Manual.
• Provides leadership and motivation to staff; evaluates performance for career development and training.
• Assists the Unit Head in managing the unit's operational efficiency.
• Maintains confidentiality, integrity, and availability of the Bank's information systems containing sensitive data.
• Ensures information security protocols are followed given elevated access privileges in automated tools and systems.
• Collaborates with the Department's Associate Information Officer and security authorities to strengthen IT security across the Bank's infrastructure.

Job description

The E-Channel Monitoring & Support Unit manages the ATM operations to ensure that required availability of the ATM terminals with partner institutions. Ensure that SLAs of maintenance agreement with ATM hadware/software and switches are implemented. Provides operational support to Cards and ATM Department in the coordination in the installation of ATM units to branches, Provides operational support to Cash Management and Transaction Banking Department in the deployment, repair, termination and billing of POS terminals.

Job Function:

1. Ensures strict compliance with the rules and regulations and policies of the Banks and other policy making body such as Bancnet, VISA, Mastercard.

2. Ensure installations of E-Channel terminals and manage the maintenance, enhancement and development of E-Channel backroom operating systems;

3. Ensure that all E-Channel reports needed by branches, BancNet, Visa and other regulatory agencies are provided on time;

4. Reviews from time to time the procedures/processes of the Unit for updating the Operations Manual (OM);

5. Provide sound leadership and motivation to staff, and evaluate performance for career pathing, training and developmental intervention on specific dimensions identified;

6. Assists the Unit Head in managing the operational efficiency of the unit;

7. Maintain confidentiality, integrity, and availability of the Bank's information systems containing sensitive and proprietary data.

8. Ensure information security protocols are followed considering that elevated/higher access privileges are utilized by the job function in processing sensitive data in the Bank's automated tools and systems.

9. Work with the Department's Associate Information Officer and other security authorities of the Bank to maintain and increase security within the IT infrastructure where assigned automated tools and systems operate.

Job Requirement/background (but not required):