Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Prior Authorization Specialist who will be working with Connext's Client in the United States of America.
What's in it for you?
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
What is the job?
The Prior Authorization Specialist is responsible in securing insurance approvals for medical procedures, services, and medications.
Responsibilities:
- Verify, update, and enter insurance information into the electronic practice management system, including policy information, benefit coverage, and referrals
- Identify potential non-coverage issues and communicate them to patients
- Review scheduling reports for completeness of insurance information and for the need for referrals, pre-certifications, and prior authorizations, to ensure reimbursement at the highest level possible
- Submit prior authorization requests and supporting documentation for upcoming appointments with sufficient lead time to obtain authorizations before patients' appointments
- Submit urgent prior authorization requests as needed
- Maintain a tracking tool for denied and active prior authorizations, including expiration dates, to anticipate authorizations that need renewal
- Register patients for support programs and identify delinquent patient accounts that may be eligible for them
- Create and send Good Faith Estimates to patients, including self-pay patients, based on benefits verification
- Respond to voicemail and email inquiries from members of the revenue cycle and operations teams in a timely manner
- Provide feedback to scheduling staff or business office staff on necessary waivers or special instructions
- Communicate with patients regarding insurance coverage, injection treatments, payment plans, and support programs
- Maintain up-to-date reference guides and payer requirements
- Participate in regular team meetings and provide positive feedback and suggestions
Qualifications:
- Minimum of one (1) year of experience in healthcare billing, insurance billing, or prior authorization processes, with proficiency in computers and healthcare practice management applications.
- Working knowledge of copays, coinsurance, deductibles, and health insurance benefits and coverage structures.