Inbound Sales Team Lead

MCI Careers; Taguig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

HMO Coverage

Company shuttle services

Career growth and learning

Performance bonuses

Job summary

MCI is seeking an experienced Customer Service Supervisor to lead 15–20 inbound sales and service agents at a Philippines contact center. You will drive performance, coach团队, and align with operations to meet service and sales goals. This is an on-site role requiring daily attendance.

The ideal candidate brings leadership experience in call centers, strong communication, and proficiency with MS Office and KPI management. Growth opportunities and employee perks accompany the role.

Qualifications

• Associate’s degree or equivalent work experience.
• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with call center tools and KPI/SLA management.
• Ability to resolve conflicts and manage performance effectively.
• Strong organizational, time management, and multitasking skills.
• Eagerness to learn new systems and adapt in a fast-paced environment.

Responsibilities

• Lead and coach a team of 15–20 inbound sales and service agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching sessions and performance reviews.
• Motivate the team to meet and exceed sales goals.
• Ensure accurate payroll submissions and adherence to scheduling.
• Collaborate with internal departments to support training, quality, and IT needs.
• Identify opportunities for process improvement and operational efficiency.
• Support hiring, onboarding, and performance management as needed.

Skills

Leadership

Communication

KPI/SLA Management

MS Office

Conflict Resolution

Education

Associate degree or equivalent

Tools

MS Excel

Outlook

PowerPoint

Job description

MCI is seeking an experienced Customer Service Supervisor to lead 15–20 inbound sales and service agents at a Philippines contact center. You will drive performance, coach团队, and align with operations to meet service and sales goals. This is an on-site role requiring daily attendance.

The ideal candidate brings leadership experience in call centers, strong communication, and proficiency with MS Office and KPI management. Growth opportunities and employee perks accompany the role.