Team Leader, Customer Experience & Growth

taskus; Bacoor; On-site; PHP 446,000 - 670,000; Full time

Job summary

TaskUs is seeking a Team Leader to drive the performance of a sales or tech support team, coaching teammates, and aligning with cross-functional departments to meet SLAs and KPIs. You will plan daily operations, oversee schedules, and report on team outcomes to clients.

The role requires at least 2 years as a Team Leader in both Sales and Tech Support contexts, excellent communication, and flexibility to work different shifts.

Qualifications

• At least 2 years experience as Team Leader for a Sales account.
• At least 2 years experience as Team Leader for a Tech Support account.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience working in phone, email, and live chat customer support roles.
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools.
• Flexibility and willingness to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team;
• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
• Organize and handle the team and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Evaluate the strengths and weaknesses of your Teammates;
• Offer solutions for your team's growth and development;
• Create reports of your team's performance and document feedback from your client;
• Manage issues that might arise, including HR-related ones;
• Think of solutions creatively; and
• Act as the liaison between the management and your team.

Skills

Team Leadership

Communication skills

CRM tools

Job description

TaskUs is seeking a Team Leader to drive the performance of a sales or tech support team, coaching teammates, and aligning with cross-functional departments to meet SLAs and KPIs. You will plan daily operations, oversee schedules, and report on team outcomes to clients.

The role requires at least 2 years as a Team Leader in both Sales and Tech Support contexts, excellent communication, and flexibility to work different shifts.