Team Leader

Xuegaodian Inc.; Santa Rosa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Gusta Gelato in Laguna, Santa Rosa, is seeking a motivated Team Lead to manage daily store operations and support the team. You will lead service, ensure quality and safety, and help drive a smooth, profitable store environment.

As a hands-on leader, you’ll train staff, handle scheduling, and collaborate with the Store Manager to optimize processes while ensuring every customer leaves happy.

Qualifications

• Experience leading a team in food/retail/hospitality.
• Strong communication and people skills.
• Organized and proactive with a solutions mindset.
• Familiar with scheduling, inventory, and POS systems.
• Commitment to food safety and store standards.
• Willingness to work weekends/holidays.

Responsibilities

• Oversee daily operations: scheduling, opening/closing, inventory, and admin tasks.
• Lead by example and actively work with the team during service.
• Train, guide, and motivate staff to deliver great customer experiences.
• Maintain high food safety standards and store cleanliness.
• Collaborate with Store Manager to improve systems and operations.
• Monitor performance and make efficient, profitable decisions.
• Troubleshoot issues with equipment or staff to keep operations moving.
• Represent Gusta Gelato with professionalism and ownership.

Skills

Team leadership

People management

Communication

Tools

POS systems

Inventory software

Job description

Description

At Gusta Gelato , we're not just scooping gelato - we're building a brand that people love and a team that's proud to be part of it. As Team Lead, you're help run the day-to-day hustle of the store: managing the floor, supporting your team, keeping things smooth behind the scenes, and making sure every customer has a great time.

Think of this role as part coach, part operator, part hype squad. You're lead with heart, stay cool under pressure, and help us maintain the high standards we're known for - all while making sure your team feels supported and the store runs like clockwork.

• Oversee daily operations: scheduling, opening/closing, inventory, and admin tasks.

• Jump into service and lead by example - you're not just managing, you're in it with the team.

• Make sure every customer has a great experience from first scoop to last smile.

• Be the go-to product expert: know our flavors, techniques, and what makes Gusta special.

• Train, guide, and motivate the team - set the tone and help people grow.

• Keep things clean, safe, organized, and compliant with all food safety standards.

• Collaborate with the Store Manager and other leads on improving systems, tools, and operations.

• Monitor store performance and make smart decisions to keep it efficient and profitable.

• Troubleshoot issues (equipment, staff, anything) and keep things moving.

• Represent Gusta - with professionalism, ownership, and pride.

Requirements

• Have experience leading a team in food, retail, or hospitality (bonus if it's a mix of both).

• Love working with people - you communicate well and know how to bring out the best in others.

• Are organized, proactive, and solutions-oriented.

• Know your way around store systems: scheduling, inventory, POS, basic admin.

• Care deeply about customer service, cleanliness, and quality.

• Can keep your cool during rush hours (and have fun while doing it).

• Are ready to work weekends, holidays, and whatever shift the store needs to shine.

• Have knowledge of food safety standards and store compliance.

• Are excited about being part of something growing and believe in the Gusta mission.

Why Join Gusta?

We're a small team building big things - one scoop, one team, one store at a time. We believe good food brings people together, and so does good leadership. At Gusta, you won't just be a "Team Lead" - you'll be a key part of how we grow. You'll get hands-on experience, be surrounded by a team that cares, and help shape what Gusta looks like moving forward.