Store Team Lead: Lead with Heart & Smooth Ops

Xuegaodian Inc.; Santa Rosa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Gusta Gelato in Laguna, Santa Rosa, is seeking a motivated Team Lead to manage daily store operations and support the team. You will lead service, ensure quality and safety, and help drive a smooth, profitable store environment.

As a hands-on leader, you’ll train staff, handle scheduling, and collaborate with the Store Manager to optimize processes while ensuring every customer leaves happy.

Qualifications

• Experience leading a team in food/retail/hospitality.
• Strong communication and people skills.
• Organized and proactive with a solutions mindset.
• Familiar with scheduling, inventory, and POS systems.
• Commitment to food safety and store standards.
• Willingness to work weekends/holidays.

Responsibilities

• Oversee daily operations: scheduling, opening/closing, inventory, and admin tasks.
• Lead by example and actively work with the team during service.
• Train, guide, and motivate staff to deliver great customer experiences.
• Maintain high food safety standards and store cleanliness.
• Collaborate with Store Manager to improve systems and operations.
• Monitor performance and make efficient, profitable decisions.
• Troubleshoot issues with equipment or staff to keep operations moving.
• Represent Gusta Gelato with professionalism and ownership.

Skills

Team leadership

People management

Communication

Tools

POS systems

Inventory software

Job description

Gusta Gelato in Laguna, Santa Rosa, is seeking a motivated Team Lead to manage daily store operations and support the team. You will lead service, ensure quality and safety, and help drive a smooth, profitable store environment.

As a hands-on leader, you’ll train staff, handle scheduling, and collaborate with the Store Manager to optimize processes while ensuring every customer leaves happy.