Team Lead, Services & Support Operations

NCR Voyix; Cebu City; Sur place; PHP 600 000 - 800 000; Plein temps

Résumé du poste

NCR Voyix Corporation in the Philippines is seeking a Team Lead, Services & Support to guide a customer-focused group, drive service delivery, and ensure adherence to company standards. You will lead, coach, and develop the team while managing performance and quality across daily operations.

This role emphasizes people management, training, and continuous improvement in a fast-paced, technology-enabled services environment, with a focus on delivering excellent customer outcomes.

Qualifications

• Minimum 2 years of leadership or supervisory experience.
• Experience in coaching, performance management, and team development.
• Excellent verbal and written communication skills.

Responsabilités

• Manage day-to-day activities and performance of the team.
• Develop and monitor action plans to ensure target achievement.
• Delegate tasks based on skills and development needs.
• Provide training, coaching, and ongoing support to maximize performance.

Connaissances

Leadership

Team management

Coaching

Performance management

Communication

Organization

Decision making

Formation

College Graduate

Description du poste

NCR Voyix Corporation in the Philippines is seeking a Team Lead, Services & Support to guide a customer-focused group, drive service delivery, and ensure adherence to company standards. You will lead, coach, and develop the team while managing performance and quality across daily operations.

This role emphasizes people management, training, and continuous improvement in a fast-paced, technology-enabled services environment, with a focus on delivering excellent customer outcomes.