Team Lead, Services & Support

NCR Voyix; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NCR Voyix is seeking a Team Lead, Services & Support in the Cebu City area to guide a customer service team toward outstanding performance. You will direct daily operations, coach staff, and ensure adherence to company standards, while fostering a productive, customer-focused environment.

The role requires a college graduate with at least two years in leadership or team coordination, plus strong communication, coaching, and organizational skills.

Qualifications

• College graduate with leadership potential.
• Minimum two years in a supervisory or team coordination role.
• Experience in coaching, performance management, and team development preferred.

Responsibilities

• Lead the day-to-day activities and performance of the team.
• Develop, communicate, and monitor action plans to ensure targets are met.
• Delegate tasks based on team members' skills and development needs.
• Provide coaching and feedback; conduct performance reviews.
• Monitor productivity, quality, and compliance with standards.

Skills

Communication skills

Leadership

Coaching & mentoring

Negotiation

Organizational skills

Time management

Analytical problem solving

Relationship building

Team development

IT hardware/software knowledge

Education

College Graduate

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Team Lead, Services & Support

Responsible for leading a team of support professionals to deliver high-quality customer service, achieve operational objectives, develop team capability, and maintain compliance with company standards.

The Team Lead provides day-to-day direction, coaching, performance management, and operational oversight to ensure an engaged, productive, and customer-focused team.

Key Responsibilities

Service Delivery

• Manage the day-to-day activities and performance of the team.
• Develop, communicate, and monitor action plans and timelines to ensure target achievement.
• Delegate tasks effectively based on team members' skills, strengths, and development needs.
• Communicate operational updates, challenges, and achievements to management.
• Follow and enforce established escalation processes and procedures.

People Management

• Motivate and inspire team members to achieve individual and organizational goals.
• Conduct regular performance reviews, one-on-one meetings, and feedback sessions.
• Create and maintain a positive, collaborative, and engaging work environment.
• Support recruitment, onboarding, and integration of new team members.

Training & Knowledge Management

• Provide training, coaching, and ongoing support to maximize employee performance and potential.
• Empower team members by enhancing their confidence, product knowledge, communication, and problem-solving skills.

Performance & Quality Management

• Monitor team productivity, quality, and compliance with company standards and procedures.
• Identify performance gaps and implement improvement plans where necessary.

Continuous Improvement

• Contribute to continuous improvement initiatives and overall business growth.

Qualifications And Requirements

Education

• College Graduate
• Additional education, certifications, or leadership training is considered an advantage.

Experience

• Minimum of 2 years of relevant work experience in a leadership, supervisory, or team coordination role.
• Experience in employee coaching, performance management, and team development is preferred.

Skills And Competencies

• Excellent verbal and written communication skills.
• Strong leadership and motivational abilities.
• Effective coaching, mentoring, and conflict-resolution skills.
• Confidence and strong negotiation and decision-making capabilities.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Fundamental knowledge in IT Hardware/Software
• Analytical problem-solving skills and attention to detail.
• Ability to build positive relationships across all levels of the organization.

Team Lead Success Metrics

• One-to-one’s Completed
• Attendance Management Tracking & Documentation Regularity
• Performance Reviews Handled
• Recognition Activities Conducted
• Team Huddles Conducted
• Training Completion Tracking
• Cross-Training Activities Initiated if any
• Improvement Initiatives Raised
• Best Practice Sharing Handled

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.