Call Center Team Leader & Performance Coach

OfficePartners, 360 Inc.; Davao City; On-site; PHP 420,000 - 800,000; Full time

Job summary

OfficePartners, 360 Inc. is seeking a Team Leader in the Philippines to supervise a group of call center associates and monitor attendance in line with company policy and legal requirements.

The role involves coaching team members, addressing performance issues with action plans, achieving KPIs and financial targets, and organizing regular team meetings and activities. Candidates should have at least 2 years of Team Leader experience and strong communication skills.

Qualifications

• 2+ years of experience as a Team Leader.
• Strong coaching and development skills for direct reports.
• Excellent written and verbal communication abilities.
• Ability to manage competing priorities and meet timelines.

Responsibilities

• Supervise a group of call center associates, including work and attendance monitoring per policy and law.
• Coach direct reports regularly to ensure performance metrics are met.
• Identify performance issues, create action plans, and implement corrective actions.
• Ensure service levels meet contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Lead Team Meetings for clear information sharing and input.
• Schedule and organize team activities.

Skills

Team Leadership

Coaching

Communication

Attendance Monitoring

Job description

OfficePartners, 360 Inc. is seeking a Team Leader in the Philippines to supervise a group of call center associates and monitor attendance in line with company policy and legal requirements.

The role involves coaching team members, addressing performance issues with action plans, achieving KPIs and financial targets, and organizing regular team meetings and activities. Candidates should have at least 2 years of Team Leader experience and strong communication skills.