Service Delivery Lead - Client Success

Hammerjack Pty Ltd; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

TTEC is seeking a capable leader to manage client relationships and motivate teams to achieve project goals. You will report to the Executive Director, Service Delivery and influence performance and career development.

Responsibilities include maintaining healthy client relations, guiding staff, and driving improvements across forecasting, revenue, and satisfaction metrics. PTO and benefits may be offered as part of a competitive package.

Qualifications

• 2+ years call center management experience.
• Mentor and inspire others to grow and improve.
• Customer focused mindset to serve clients.

Responsibilities

• Actively manage communications with clients and business partners to uphold a healthy relationship and align goals.
• Motivate team by communicating client messages and supporting staff to keep projects on track with the latest information.
• Improve forecasting accuracy, revenue and margin goals, and client and employee satisfaction.
• Provide mentorship and guidance to team to support career mobility.
• Ensure teams have proper tools and systems to accomplish day-to-day tasks.

Skills

Call center management

Mentor and inspire

Customer focus

Team motivation

Education

Associate degree

Job description

TTEC is seeking a capable leader to manage client relationships and motivate teams to achieve project goals. You will report to the Executive Director, Service Delivery and influence performance and career development.

Responsibilities include maintaining healthy client relations, guiding staff, and driving improvements across forecasting, revenue, and satisfaction metrics. PTO and benefits may be offered as part of a competitive package.