Team Lead – Recruitment (RPO)

Quess (Philippines) Corp; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Quess (Philippines) Corp is seeking an experienced Recruitment Team Lead to manage end-to-end delivery for a client under an RPO engagement. Lead a team of recruiters, align hiring requirements, and ensure timely delivery against targets while maintaining strong client relationships.

The ideal candidate will have leadership experience in RPO or client-facing recruitment, capable of handling high-volume hiring and delivering quality talent within agreed timelines.

Qualifications

• Bachelor's degree in HR, Business Administration, or a related discipline.
• 5–8 years of overall recruitment experience.
• Minimum 2–3 years of experience managing or leading a recruitment team.
• Strong experience in end-to-end recruitment and talent acquisition.
• Prior experience in RPO or client-facing recruitment delivery is highly preferred.
• Experience handling multiple hiring requirements and recruitment teams.

Responsibilities

• Manage end-to-end recruitment activities across assigned business units and job functions.
• Drive sourcing, screening, interviewing, selection, and offer management.
• Ensure timely fulfilment of client hiring requirements within agreed SLAs and KPIs.
• Monitor recruitment pipelines and ensure consistent candidate flow.
• Manage high-volume and niche recruitment requirements as needed.

Skills

Team leadership

Stakeholder management

SLA management

Recruitment delivery

Sourcing strategies

Negotiation skills

Education

Bachelor's degree in HR/Business

Tools

ATS

MS Office

Job description

Job Description – Team Lead – Recruitment (RPO)

Position Overview

We are looking for an experienced Recruitment Team Lead to manage and drive end-to-end recruitment delivery for a client under an RPO engagement model. The role involves leading a team of recruiters, managing hiring requirements, ensuring timely delivery against recruitment targets, and maintaining strong relationships with client stakeholders.

The ideal candidate should have strong recruitment leadership experience, preferably in an RPO or client-facing recruitment environment, with the ability to manage high-volume hiring and deliver quality talent within agreed timelines.

Key Responsibilities

1. Recruitment Delivery & Operations

• Manage end-to-end recruitment activities across assigned business units and job functions.
• Drive sourcing, screening, interviewing, selection, and offer management.
• Ensure timely fulfilment of client hiring requirements within agreed SLAs and KPIs.
• Monitor recruitment pipelines and ensure consistent candidate flow.
• Manage high-volume and niche recruitment requirements as needed.

2. Team Leadership & Performance Management

• Lead, mentor, and manage a team of recruiters.
• Allocate hiring requirements based on recruiter capacity and expertise.
• Monitor individual and team performance against recruitment targets.
• Conduct regular team reviews, coaching sessions, and performance evaluations.
• Drive productivity, accountability, and continuous improvement.

3. Client & Stakeholder Management

• Act as the primary point of contact for client recruitment stakeholders.
• Conduct regular client review meetings and provide recruitment updates.
• Understand hiring priorities, workforce requirements, and business expectations.
• Manage escalations and ensure timely resolution of recruitment challenges.
• Build strong client relationships and ensure a high level of service delivery.

4. Reporting & Governance

• Prepare and present recruitment dashboards and MIS reports.
• Track key recruitment metrics, including time-to-fill, time-to-hire, offer-to-join ratio, sourcing effectiveness, and fulfilment rates.
• Monitor SLA adherence and recruitment delivery performance.
• Identify bottlenecks and implement corrective actions.

Required Qualifications & Experience

• Bachelor's degree in HR, Business Administration, or a related discipline.
• 5–8 years of overall recruitment experience.
• Minimum 2–3 years of experience managing or leading a recruitment team.
• Strong experience in end-to-end recruitment and talent acquisition.
• Prior experience in RPO or client-facing recruitment delivery is highly preferred.
• Experience handling multiple hiring requirements and recruitment teams.
• Strong knowledge of sourcing strategies, recruitment tools, ATS, and reporting.

Required Skills

• Recruitment team management and leadership.
• Client and stakeholder management.
• Strong communication and negotiation skills.
• Recruitment planning and delivery management.
• SLA and KPI management.
• Analytical and problem-solving skills.
• Ability to work in a target-driven environment.