Customs Operations Assistant

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 279,000 - 424,000; Full time

Job summary

DSV - Global transport and logistics in Manila seeks a diligent team member to manage daily workloads, verify SOP compliance, and handle pre-lodge activities for customs clearance. You will coordinate with stakeholders, escalate issues, and contribute to process improvements within a supportive team.

The role emphasizes accuracy, timely communication, and alignment with DSV GBS MNL culture and values, with opportunities to grow through the company’s performance framework.

Responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge activities and queries.
• Sending jobs into pre-lodge.
• Active participation in projects for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador.
• Responsible for the delivery of set personal targets, i.e. productivity, timeliness and accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Team Player
• Flexible in reporting to different operating hours and process should there be a business need.

Job description

DSV - Global transport and logistics in Manila seeks a diligent team member to manage daily workloads, verify SOP compliance, and handle pre-lodge activities for customs clearance. You will coordinate with stakeholders, escalate issues, and contribute to process improvements within a supportive team.

The role emphasizes accuracy, timely communication, and alignment with DSV GBS MNL culture and values, with opportunities to grow through the company’s performance framework.