Team Lead, Event Operations

Finsight Group Inc (FINSIGHT); Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

FINSIGHT is seeking an experienced people leader to run a pod of event producers, own the performance, and carry your own workload. Your team will learn from your standards as the department grows, with day-to-day performance management and hiring/dismissals in partnership with the Regional Director.

This role focuses on managing and developing people, reporting to the Regional Director and collaborating with upper management and other Team Leads.

Qualifications

• At least 5 years of direct people management experience with responsibility for at least 3 direct reports.
• Ability to deliver critical feedback, manage underperformance and participate in terminations.
• Maintain composure and discretion when handling confidential client material and escalations.
• Strong written and verbal English communication; able to communicate with global offices and leadership.
• Detail-oriented and reliable under time pressure; deadlines are fixed to event start times.
• Proficiency in general software and the ability to learn a live production stack quickly.

Responsibilities

• Manage pod scheduling, include PTO, sick leave, and attendance policy adherence.
• Handle escalations, non-standard client requests and live event issues.
• Oversee event moderation, bookings, mocks, and teach-ins.
• Ensure clean handoffs between shifts and teams.
• Run onboarding and training; track proficiency against roadmap.
• Conduct monthly 1:1s and maintain performance records for direct reports.
• Identify and address high/low performers; implement corrective actions or PIPs.
• Support career mapping and skill development across the team.
• Address behavioral issues and enforce core values in hiring and coaching.

Skills

People management

Communication

English proficiency

Time management

Conflict resolution

Learning quickly

Discretion under pressure

Bachelor's degree

Education

Bachelor's degree or equivalent experience

Tools

Zoom

MS Teams

Webex

Notion

Ticketing systems

Job description

ABOUT FINSIGHT

FINSIGHT (www.finsight.com) is an NYC based FinTech company dedicated to transforming how capital markets operate. We specialize in creating technology that enables the world's leading investment banks, fortune 1000 companies, and the most impactful private equity firms and investors to accelerate data driven decision-making across Equity, Debt, M&A and Corporate Finance transactions.

FINSIGHT is headquartered in Midtown Manhattan with offices in London, Miami, Toronto, Hong Kong, Singapore, and Metro Manila. Founded in 2013, we remain privately held, employee-owned, and profitable.

Evercall (www.evercall.co) by FINSIGHT is a premium virtual events service that provides best-in-class execution backed by fanatical 24x7 support of high-profile telephonic and webinar conferences in capital markets and corporate finance. We specialize in financial services and have executed thousands of global investor calls, earnings calls, analyst calls, corporate announcements and "town halls" for many of the largest corporations in the world.

ROLE OVERVIEW

You will lead a pod of event producers and own how they perform. You will also carry your own event workload, and your team will learn our standards by following your lead. Beyond general execution, your mandate is to elevate the ceiling on your pod's development, efficiency and training needs as the department grows. Day to day performance management and feedback sits with you, including participation in hiring and dismissals in partnership with the Regional Director.

This role is for someone with strong interest and experience in managing and developing people. You will report to the Regional Director and work closely with upper management and other Team Leads.

Responsibilities include:

Operations and Workflow

• Manage pod scheduling and shift coverage, including PTO and sick leave and attendance policy adherence
• Handle escalations, non-standard client requests and live event issues
• Oversee event moderation and bookings, mocks, and teach-ins
• Ensure your pod executes clean handoffs to the shift that follows

Team Leadership, Coaching and Performance

• Run onboarding and training, tracking each team member against the proficiency roadmap
• Conduct monthly 1:1s and maintain performance records for every direct report
• Identify high and low performers early, and act on both including managing formal corrective action or Performance Improvement Plans (PIPs) for low performers
• Support career mapping and skill development to build depth across the team.

Conduct and Escalations

• Address any behavioral issues, conduct violations, and interpersonal conflicts promptly and professionally.
• Reinforce our core values in how you hire, coach, resolve issues, and make team decisions.

WHAT YOU BRING

Required:

• At least 5 years of direct people management experience with responsibility for at least 3 direct reports, including scheduling, coaching and performance conversations
• Demonstrated willingness to have difficult conversations. You have delivered critical feedback, managed underperformance and participated in terminations, and you can speak to how you handled it
• Composure and discretion. You will handle confidential client material and sensitive personnel matters, and you will manage escalations mid-event. You stay steady, and you do not pass stress downward
• Strong written and verbal English communication skills. You will write to clients across our global offices, **escalate** to leadership and document performance
• Detail-oriented and reliable under time pressure. Our deadlines are event start times and they do not move
• Strong general software proficiency and the ability to learn a live production stack quickly
• Self-motivated, coachable, and effective both independently and collaboratively
• Legal authorization to work in the Philippines
• Bachelor's degree or equivalent experience

Preferred:

• Background in live events, broadcast, webinar or conferencing production
• Experience in a high-stakes client services environment
• Experience managing a team across time zones or in a follow-the-sun coverage model
• Experience building onboarding, training or proficiency frameworks rather than only running someone else's
• Familiarity with Zoom, Teams, Webex, streaming platforms, Notion and ticketing systems
• Experience operating inside a structured management system such as scorecards, proficiency trackers or EOS principles

SHIFT AVAILABILITY

• 3:00 PM to 12:00 AM PHT, Monday - Friday