Client Solutions Officer

Emporia Group, Inc.; Makati; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A dynamic events management company is seeking a Client Solutions Officer to manage end-to-end production processes for events and content. This role involves acting as a liaison between clients and teams, ensuring seamless execution and high operational standards. Candidates should have a bachelor's degree in a relevant field and 1-2 years of experience in events management. Strong communication, project management skills, and attention to detail are essential. This position offers a hybrid work arrangement in Makati.

Qualifications

• 1-2 years of experience in events management, production or content execution.
• Proven track record in managing end-to-end project execution.
• Excellent client-facing and stakeholder management skills.

Responsibilities

• Act as the primary liaison between clients, internal teams, and external suppliers.
• Manage end-to-end production processes for events and content.
• Oversee stage, AV, technical set-ups and production requirements.

Skills

Client management

Project execution

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's degree in Communications, Marketing, Events Management or related field

Job description

The Client Solutions Officer will serve as a key partner in delivering seamless event and content executions for clients. This role requires a strong grasp of production technicalities from stage and AV set-ups to livestream and post-production workflows and the ability to translate client objectives into flawless, on-ground and digital activations. Acting as the bridge between clients, internal teams, and external suppliers, the Officer will ensure that all deliverables meet creative, technical, and operational standards.

WORK ARRANGEMENT:

• Engagement Type: Full-time resources (exclusive to project); fixed-term contract with possibility of extension or renewal.
• Work Arrangement: Hybrid; 2-3 days onsite reporting in Makati City
• Workdays: Monday to Friday
• Work Hours: 9:00 AM to 6:00 PM Philippine Time (PHT)
• Availability: The role requires availability for weekly team check-ins. Availability for weekend work or overtime may be required from time to time, especially during major events, activations & content shoots.

TECHNICAL REQUIREMENT:

• Computer/Laptop: At least Intel i5 equivalent or higher and 8GB RAM or higher.
• Stable Internet Connection: Minimum speed must be 25Mbps (download) and 10Mbps (upload), wired connection is preferred (but not required), and back up connection is a plus.
• Peripherals: Built-in or external webcam, headset with microphone (noise cancelling is a plus)
• Backup power source is a ideal, but not required

COMPENSATION TERMS:

• The Client Solutions Officer shall be compensated at a monthly rate.
• Payment shall be processed according to the agreed billing cycle and in accordance with the invoicing guidelines set by the client or the Company.

KEY RESPONSIBILITIES:

• Act as the primary liaison between clients, internal teams, and external suppliers to ensure smooth project execution.
• Manage end-to-end production processes for events and content, including pre-production planning, on-ground execution, livestream management, and post-production delivery.
• Oversee stage, AV, technical set-ups, and other production requirements to guarantee operational excellence.
• Translate client objectives into creative and technically sound activations, ensuring alignment with brand standards and goals.
• Anticipate client needs and proactively recommend innovative solutions and enhancements.
• Monitor timelines, budgets, and deliverables to ensure projects are completed efficiently and on schedule.
• Ensure all outputs meet the highest creative, technical, and operational standards.
• Collaborate with cross-functional teams to resolve issues, mitigate risks, and maintain seamless execution.

EXPECTED DELIVERABLES:

• Comprehensive project timelines and production schedules for each event/content execution
• Clear and updated cost estimates along with consolidated supplier quotations for budget tracking reports
• Decks that translate client objectives into actionable execution plans
• Post-event evaluation reports including documentation of outputs and KPIs highlighting successes, learnings, and recommendations for improvement
• Seamless coordination of events, livestreams and digital content uploads/deliverables
• Client-ready presentations, proposals, and solution recommendations for upcoming projects
• Regular status reports and progress updates for both clients and internal teams

REPORTING STRUCTURE:

• The Client Solutions Officer will report directly to the Events Manager.
• There will be daily check-ins with the Events Manager and weekly team status meetings.
• All communications will be managed through Viber while project updates must always be formalized via email. File sharing and documentation are handled via Google Drive.
• The role involves close collaboration with the activations & content team. It may also require coordination with creative teams or other internal stakeholders as needed.

QUALIFICATIONS:

• Bachelors degree in Communications, Marketing, Events Management, Multimedia Arts, or related field.
• 1-2 years of experience in events management, production, activations, and content execution (agency or brand side preferred)
• Proven track record in managing end-to-end project execution for both events, activations and content production
• Excellent client-facing and stakeholder management skills, with ability to translate needs into actionable solutions
• Strong organizational, time management, and problem-solving abilities under pressure.
• Ability to lead cross-functional teams and coordinate with external suppliers effectively.
• Flexible to work in fast-paced environments and willing to be on-site during events and productions.
• Exceptional attention to detail and organizational skills are a must.
• Excellent communication skills and the ability to work collaboratively