GBS Customs Team Lead – Process & People Champion

DSV; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

DSV is seeking an experienced operations leader to oversee the joining of countries into the GBS MNL Customs team and drive performance, process design, and stakeholder reporting. The role emphasizes coaching, productivity, and adherence to SOPs within a dynamic logistics environment.

The successful candidate will manage SLA delivery, support resource planning, and foster strong relationships with internal teams and external partners while upholding health and safety standards.

Qualifications

• Experience leading operational teams in a logistics/shared services environment.
• Strong ability to design and optimize processes and SOPs.
• Proven track record of achieving SLA targets.

Responsibilities

• Oversee assigned countries migrated into GBS MNL Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team performance and ensure adherence to SLA.
• Provide guidance on process design and improvements.
• Prepare and present performance reports to stakeholders.
• Maintain health and safety in the working environment.
• Plan and organize resources and work requirements.
• Escalate irregularities to the Business Support Services Manager.

Skills

Team leadership

Coaching

Process optimization

Performance management

Stakeholder communication

Job description

DSV is seeking an experienced operations leader to oversee the joining of countries into the GBS MNL Customs team and drive performance, process design, and stakeholder reporting. The role emphasizes coaching, productivity, and adherence to SOPs within a dynamic logistics environment.

The successful candidate will manage SLA delivery, support resource planning, and foster strong relationships with internal teams and external partners while upholding health and safety standards.