BPO Learning & Development Trainer | Onsite, Ortigas - Night Shift

Acquire Intelligence; Eastern Manila District; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

HMO coverage for you and family

Ep ic Yearly Kick-Off Parties with big

Value Awards recognition

Job summary

Acquire Intelligence is seeking an experienced BPO Learning & Development Trainer in the Metro Manila area. You will facilitate employee-development classes, improve curricula and instructional materials, and analyze skill gaps to measure training impact.

The role focuses on ensuring high-quality training programs, continuous improvement of content, and effective measurement of outcomes to support business performance.

Qualifications

• Hands-on experience facilitating structured employee, corporate, or BPO training.
• Ability to review or develop curricula and instructional materials.
• Understanding of training needs analysis, learner feedback, and training-effectiveness measurement.
• Strong facilitation, communication, organization, and stakeholder-management skills.
• Analytical mindset and comfort turning performance or feedback data into learning improvements.

Responsibilities

• Facilitate classes that build employee competencies across the organization.
• Review course curricula and provide feedback for continuous improvement.
• Design and develop instructional materials that support training objectives.
• Revise and update existing training content as business and learner needs change.

Skills

Facilitation

Curriculum design

Training needs analysis

Data-driven improvements

Stakeholder management

Job description

BPO Learning & Development Trainer

Help employees build the skills they need to perform, grow, and succeed. As an L&D Trainer, you’ll facilitate employee-development classes, improve curricula and instructional materials, analyze skill gaps and feedback, and measure whether training is delivering the intended result.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As an L&D Trainer, you’ll facilitate employee-development classes, improve curricula and instructional materials, analyze skill gaps and feedback, and measure whether training is delivering the intended result.

WHAT YOU’LL DO

Facilitation & Training Quality

• Facilitate classes that build employee competencies across the organization.

• Ensure Training Quality Guidelines and processes are followed.

• Provide the required documentation for all classes facilitated.

• Analyze classroom feedback and use it to improve facilitation techniques.

Learning Design & Continuous Improvement

• Review course curricula and provide feedback for continuous improvement.

• Design and develop instructional materials that support training objectives.

• Revise and update existing training content as business and learner needs change.

• Work with the L&D team to strengthen employee personal and professional competency development and application.

Needs Analysis & Effectiveness

• Conduct training effectiveness audits and track post-training results.

• Conduct training needs analysis and research new training initiatives.

• Identify skill gaps and recommend actionable improvement plans.

WHAT WILL HELP YOU SUCCEED

• Hands-on experience facilitating structured employee, corporate, or BPO training.

• Ability to review or develop curricula and instructional materials.

• Understanding of training needs analysis, learner feedback, and training-effectiveness measurement.

• Strong facilitation, communication, organization, and stakeholder-management skills.

• Analytical mindset and comfort turning performance or feedback data into learning improvements.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!