Talent Management & Learning Development Center Process Manager

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

JTI is seeking a Talent Management & Learning Development Center Process Manager (CPM) to lead talent and learning services across the organization. You will drive SLAs, manage a high-performing team, and partner with global locations to standardize processes.

The role emphasizes analytics, reporting, and continuous improvement through Lean Six Sigma knowledge, with exposure to SAP HR and large-scale HR operations in a multinational setting.

Qualifications

• Bachelor's degree in HR, business, psychology, or organizational development.
• 7+ years of experience in HR operations, Talent Management, Learning & Development, or related People & Culture functions within a multinational organization.
• 2–3 years of leadership or people management experience, preferably within a Shared Services environment.
• Experience in SAP HR and MS Office; strong analytical and dashboard-building skills.

Responsibilities

• Lead and oversee Talent Management and Learning services across supported JTI entities, regions, and HQ functions, ensuring SLAs.
• Manage and provide direction to the Talent Management and Learning team, ensuring high-quality and timely service delivery.
• Monitor operational metrics and performance data to ensure services are delivered on time and with quality.
• Drive continuous improvement through process standardization, simplification, automation, and elimination of non-value-adding activities.
• Coordinate Talent Management and Learning activities including Performance Reviews, Talent Reviews, learning administration, mentoring programs, and assessments.
• Provide operational & strategic support to stakeholders by resolving process-related inquiries and sharing best practices on Talent and Learning processes.
• Ensure operational procedures and documentation are up-to-date, accessible, and consistently applied across organizations.
• Deliver Talent Management and Learning analytics and reports to support strategic workforce and talent decisions.
• Monitor data quality and implement corrective actions for accuracy and reliability of talent information.
• Partner with Local People & Culture leaders to define workforce planning, training, documentation, and capability-building strategies.
• Manage resource allocation, team development, performance management, and succession planning within the function.
• Collaborate with colleagues across global GBS locations to identify opportunities for process harmonization and operational excellence.
• Recruit, coach, and support the professional development of team members, fostering a high-performing and engaged team.

Skills

Leadership

People management

SAP HR

Excel

PowerPoint

Dashboards

Stakeholder management

Communication

Change management

Education

Bachelor's degree in HR/Business Admin/Psych/Organizational Development

Tools

SAP HR

Microsoft Office

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be?

Professional Area: People & Culture (HR)

Role: Permanent

Professional Level: Center Process Manager

Reporting to: People & Culture Service Delivery Director

Contact: Talent Attraction Specialist

Talent Management & LearningDevelopment Center Process Manager (CPM)

As a Talent Management & Learning and Development CPM, you will:

• Lead and oversee the delivery of Talent Management and Learning services acrosssupportedJTI entities, regions, and HQfunctions, ensuring compliance with established service level agreements (SLAs)
• Manage and provide direction to the Talent Management and Learning team, ensuring high-quality and timely service delivery
• Monitoring, interpreting, and acting on operational metrics and performance data to ensure services are delivered on time, with quality, and according to expectations
• Drive continuous improvement initiatives through process standardization, simplification, automation, and elimination of non-value-adding activities
• Coordinate key Talent Management and Learning activities, including Performance Reviews, Talent Reviews, learning administration, mentoring programs, and assessment processes
• Provide operational & strategic support to stakeholders by resolving process-related inquiries and sharing best practices on Talent and Learning processes
• Ensure operational procedures and process documentation are up-to-date, accessible, and consistently applied across the organizations
• Deliver Talent Management and Learning analytics and reports to support strategic workforce and talent decisions
• Monitor data quality and implement corrective actions to ensure accuracy and reliability of talent-related information
• Partner with Local People & Culture leaders to define workforce planning, training, documentation, and capability-building strategies
• Manage resource allocation, team development, performance management, and succession planning initiatives within the function
• Collaborate with colleagues across global GBS locations to identify and implement opportunities for process harmonization and operational excellence
• Recruit, coach, and support the professional development of team members, fostering a high-performing and engaged team

Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field
• Minimum of 7 years of experience in HR operations, Talent Management, Learning & Development, or related People & Culture functions within a multinational organization
• At least 2-3 years of leadership or people management experience, preferably within a Shared Services environment
• Strong understanding of Talent Management, Performance Management, Succession Planning, Learning Administration, and HR service delivery processes
• Experience managing global stakeholders and working across multiple regions and cultures
• Experience in project management and process improvement initiatives Lean Six Sigma knowledge is an advantage
• Proficiency in SAP HR and Microsoft Office applications, particularly Excel and PowerPoint
• Strong analytical skills with experience developing dashboards, reports, and talent analytics
• Excellent communication, stakeholder management, and leadership skills
• Fluent in English, both written and verbal additional languages are an advantage
• Proactive, results-oriented, and capable of driving change in a fast-paced, global environment

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.