Talent Connect - CDO 2026

cnx; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls and online channels, resolving routine problems related to the client's products or services.

The role emphasizes meeting KPIs, listening carefully, maintaining product knowledge, courteous communication, and thorough documentation in a fast-paced environment. This is a full-time position located in Cagayan de Oro.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented, dependable, and able to adapt quickly.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; use tools to provide resolution.
• Listen attentively; show empathy while building rapport.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete, accurate work; document accounts.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services; upsell where appropriate.
• Track, document and retrieve information in call databases.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Adaptability

Patience

Education

High school diploma

Tools

PC knowledge

Job description

Job Title

Talent Connect - CDO 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location

PHL Cagayan de Oro - Trade St

Time Type

Full time

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