Customer Service Advisor - CDO XTRA 2026

cnx; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

cnx in Cagayan de Oro is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, ensuring resolution of routine issues and meeting KPI targets.

You will greet customers, maintain knowledge of client products, document interactions, and look for upsell opportunities while delivering friendly, professional service.

This role emphasizes teamwork, attention to detail, flexibility to rotate shifts, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Detail-oriented and dependable.
• Able to rotate shifts and work in a fast-paced environment.
• Team player and able to work independently.

Responsibilities

• Meet KPIs for service delivered.
• Clarify customer requirements and provide resolution.
• Listen empathetically and build rapport.
• Greet customers courteously.
• Maintain knowledge of client products/services.
• Prepare accurate work and notation.
• Participate to improve customer satisfaction.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Empathy

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - CDO XTRA 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cagayan de Oro - Trade St

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents