Talent Connect - One Makati 2026

cnx; Makati; On-site; PHP 246,000 - 357,000; Full time

Job summary

Talent Connect in Makati is seeking a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems related to client products or services.

The role emphasizes empathetic customer interaction, accurate documentation, and adherence to KPIs in a fast-paced environment. Training will cover product knowledge and standard procedures, with shift flexibility as needed.

Qualifications

• High school diploma or equivalent required; 3–6 months of relevant experience preferred.
• Excellent customer service orientation and courteous communication style.
• Strong written and verbal communication skills; comfortable with computer use.
• Detail-oriented with the ability to document interactions accurately.
• Ability to work in a fast-paced environment and multitask effectively.
• Team player who can work independently or as part of a group.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet channels as required.
• Meet contractual KPIs by delivering consistent service quality.
• Clarify requirements and provide resolution using available tools and resources.
• Greet customers professionally and maintain supportive, empathetic rapport.
• Maintain basic knowledge of client products and services.
• Record accurate notes and update accounts in the system.
• Contribute to activities aimed at improving customer satisfaction and business performance.
• Refer customers to published materials or senior staff when needed.

Skills

Courteous demeanor

Customer service orientation

Strong communication skills

Detail oriented

Team player

Multitasking

Education

High school diploma

Job description

Talent Connect - One Makati 2026

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location

PHL Makati City - Glorietta

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