T2/T3 Service Desk Analyst

KMC Solutions; Metro Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

Virtual Technologies Group (VTG) is seeking a Service Desk Engineer to join our Managed Services team in Manila. You will manage infrastructure across client environments, working with Windows Server, virtualization, networking, and cloud‑integrated systems.

The ideal candidate has 3–5+ years IT hands-on experience, experience with Windows Server, GPO, and strong problem solving. We value independent workers who stay curious and continuously improve IT operations.

Qualifications

• 3–5+ years of hands‑on IT experience in systems administration, infrastructure engineering, or MSP support roles.
• Demonstrated career progression or long‑term growth within a single organization
• Experience deploying, configuring, and managing Windows Server environments.
• Experience with GPO creation, management, and troubleshooting.
• Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies.
• Familiarity with Linux administration.
• Ability to document environments, follow change management processes, and communicate clearly with clients and colleagues.
• Strong problem‑solving skills and the ability to work independently in fast‑paced MSP environments.
• Hypervisor deployment and management.

Skills

Windows Server

GPO

Networking

Linux

Documentation

Problem Solving

Hypervisor

Tools

PowerShell

Bash

Python

Azure AD

M365

Job description

Position Summary

Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Service Desk Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments. As a Service Desk Engineer at VTG, you will manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position.

Minimum Qualifications

• 3–5+ years of hands‑on IT experience in systems administration, infrastructure engineering, or MSP support roles.
• Demonstrated career progression or long‑term growth within a single organization
• Experience deploying, configuring, and managing Windows Server environments.
• Experience with Group Policy (GPO) creation, management, and troubleshooting.
• Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies.
• Familiarity with Linux administration.
• Ability to document environments, follow change management processes, and communicate clearly with clients and colleagues.
• Strong problem‑solving skills and the ability to work independently in fast‑paced MSP environments.
• Hypervisor deployment and management.

Preferred Qualifications

• Industry certifications such as:
• CCNA
• CompTIA Network+
• LPIC
• Windows Server Hybrid Administrator Associate (AZ‑800)
• MCSE (legacy but valued)
• Experience with VoIP systems (SIP, hosted PBX, QoS Troubleshooting)
• Exposure to automation or scripting (PowerShell, Bash, Python)
• Hands‑on experience with cloud or hybrid environments (Azure AD, M365, identity management)
• Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)
• Demonstrated use of home lab environments for learning, testing, or deploying:
• Windows Server
• Virtualization stacks
• Networking labs
• Automation workflows
• MSP experience supporting multiple clients and diverse environments
• Strong customer service mindset and the ability to translate technical concepts into user-friendly language

Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting‑edge technology, or make a real impact, we’re committed to helping you build a rewarding career.