Systems Specialist: Admin Systems & Data Quality

Manulife; Manila; Hybrid; PHP 400,000 - 650,000; Full time

Job summary

Manulife is seeking an Admin Advantage System Specialist to oversee the day-to-day administration, maintenance, and improvement of the Admin Advantage system. You will monitor data accuracy, create documentation, and provide training to users while coordinating with IT and vendors.

The role requires strong analytical skills, attention to detail, and the ability to work across functions in a hybrid environment. Bachelor's degree and 1–3 years in related roles are preferred.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 1–3 years in system administration or operations support.
• Experience with admin workflow systems.
• Experience in UAT and process documentation.
• Strong data analysis and reporting with Excel/BI.

Responsibilities

• Manage and maintain the Admin Advantage system to ensure optimal functionality and performance.
• Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards.
• Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors.
• Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features.
• Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references.
• Provide training and support to end-users on system processes and updates.
• Analyze operational requirements and recommend process or system improvements.
• Coordinate with stakeholders to support business needs, reporting requests, and system-related inquiries.
• Generate and validate system reports as required for operations and leadership.
• Support data imports, configuration updates, and routine system maintenance tasks.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Cross-functional collaboration

Adaptability

User training

Education

Bachelor's degree (IT/CS/Business)

Tools

Admin Advantage

BI tools

Job description

Manulife is seeking an Admin Advantage System Specialist to oversee the day-to-day administration, maintenance, and improvement of the Admin Advantage system. You will monitor data accuracy, create documentation, and provide training to users while coordinating with IT and vendors.

The role requires strong analytical skills, attention to detail, and the ability to work across functions in a hybrid environment. Bachelor's degree and 1–3 years in related roles are preferred.