Benefits Data & Compliance Specialist — Hybrid

Manulife; Quezon City; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Manulife is seeking a detail-oriented Admin Advantage UBA I to support benefits administration across multiple systems in a hybrid Manila setting. The role focuses on data integrity, SLA adherence, and SOP application to ensure service excellence.

Join our global team to help maintain accurate employee benefits records, support daily operations, and contribute to process improvements, with a commitment to confidentiality and compliance.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Experience in benefits administration, HR operations, or related administrative roles is an advantage.
• Familiarity with benefits concepts (health, dental, life insurance, etc.) is a plus.
• Experience working with case management tools preferred.
• Strong proficiency in MS Office applications (Excel, Outlook, Word).

Responsibilities

• Process benefit enrollment updates, life event changes, and corrections accurately.
• Validate employee benefits data across systems for accuracy and compliance.
• Review and interpret supporting documentation submitted by members or employers.
• Perform routine audits and data integrity checks, escalating discrepancies when necessary.
• Support case management activities by updating case notes and completing tasks in workflow tools.
• Adhere to SOPs, quality checklists, and compliance guidelines.
• Collaborate with internal teams to resolve complex or escalated issues.
• Participate in training sessions and contribute to knowledge sharing.
• Assist in implementing process improvements and system enhancements.
• Maintain confidentiality and follow data protection policies.

Skills

MS Office

Attention to detail

Data accuracy

HR operations

Education

Bachelor's degree

Tools

Case management tools

Job description

Manulife is seeking a detail-oriented Admin Advantage UBA I to support benefits administration across multiple systems in a hybrid Manila setting. The role focuses on data integrity, SLA adherence, and SOP application to ensure service excellence.

Join our global team to help maintain accurate employee benefits records, support daily operations, and contribute to process improvements, with a commitment to confidentiality and compliance.