Hybrid Benefits Administrator: Data-Driven HR Ops

Manulife; Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is seeking an Admin Advantage UBA I to ensure accurate updates to employee benefits records across multiple systems, supporting daily operations and providing administrative support for benefits administration. The role emphasizes data integrity, SLA adherence, and collaboration with cross-functional teams to deliver exceptional service.

The position requires strong attention to detail, experience in benefits concepts, and proficiency with MS Office.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Experience in benefits administration, HR operations, or related administrative roles is an advantage.
• Familiarity with benefits concepts (health, dental, life insurance, etc.) is a plus.
• Experience working with case management tools preferred.
• Strong proficiency in MS Office applications (Excel, Outlook, Word).
• Previous BPO, shared services, or HR support experience is beneficial.

Responsibilities

• Process benefit enrollment updates, life event changes, and corrections accurately and within defined SLAs.
• Validate employee benefits data across systems to ensure accuracy and compliance with plan rules and client requirements.
• Review and interpret supporting documentation submitted by members or employers.
• Perform routine audits and data integrity checks, escalating discrepancies when necessary.
• Support case management activities by updating case notes and completing assigned tasks in workflow tools.
• Adhere strictly to SOPs, quality checklists, and compliance guidelines.
• Collaborate with internal teams to resolve complex or escalated issues.
• Participate in training sessions and contribute to knowledge sharing.
• Assist in implementing process improvements and system enhancements.
• Maintain confidentiality and follow all data protection policies.

Skills

Attention to detail

MS Office

Communication skills

HR operations

Education

Bachelor's degree or equivalent

Tools

Case management tools

Excel

Outlook

Job description

Manulife is seeking an Admin Advantage UBA I to ensure accurate updates to employee benefits records across multiple systems, supporting daily operations and providing administrative support for benefits administration. The role emphasizes data integrity, SLA adherence, and collaboration with cross-functional teams to deliver exceptional service.

The position requires strong attention to detail, experience in benefits concepts, and proficiency with MS Office.