Systems Engineer: Linux, Cloud Support & Automation

ANTLABS PTE. LTD.; Santo Niño 1st; On-site; PHP 480,000 - 600,000; Full time

Job summary

ANTlabs PTE. LTD. is looking for a Technical Support Engineer to deliver in-depth assistance to customers and partners, focusing on ANTlabs products and cloud services.

You will collaborate with sales and professional services to ensure customer success, contribute to support documentation, and train L1/L2 staff. A minimum of 3–4 years of Linux experience and fluent English are required. The role involves on-call rotation, problem analysis, and creating automation scripts to improve service

Qualifications

• At least 3-4 years' experience working with Linux OS servers.
• Fluent in English, with comfortable phone communication.
• Experience configuring and maintaining Linux-based services.
• Familiar with TCP/IP, DNS, HTTP, DHCP, RADIUS, and related protocols.
• Experience in virtualization and deploying cloud-based solutions.
• Scripting in Bash and some PHP/Perl is a plus.
• Nice to have Wireshark knowledge.

Responsibilities

• Provide project support and analyse issues to implement workarounds.
• Provide product support within the escalation path and implement workarounds.
• Deliver training for L2/L1 to improve and maintain skills.
• Be SME for delivered system integration projects.
• Act as SME for ANTlabs cloud services and ensure SLA uptime.
• Research solutions and propose fixes as needed.
• Participate in weekly on-call standby.
• Develop shell scripts and automated tools for the Service Department.

Skills

Linux OS

English fluency

Networking TCP/IP

Scripting Bash

Docker

Kubernetes

Wireshark

Cloud solutions

Tools

VMware

Hyper-V

OpenStack

DNS/DHCP management

Radius

Linux Firewalls

Job description

ANTlabs PTE. LTD. is looking for a Technical Support Engineer to deliver in-depth assistance to customers and partners, focusing on ANTlabs products and cloud services.

You will collaborate with sales and professional services to ensure customer success, contribute to support documentation, and train L1/L2 staff. A minimum of 3–4 years of Linux experience and fluent English are required. The role involves on-call rotation, problem analysis, and creating automation scripts to improve service