Systems Engineer III – Enterprise IT & On-Call Support

relx; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health benefits

Job summary

RELX in the Philippines is seeking a Systems Engineer III to ensure users work efficiently by delivering first-class IT services. You will implement and support enterprise technology solutions, manage complex deployments, administer systems, monitor performance, and document processes.

The role involves on-call rotations, collaboration with global teams, and interaction with senior stakeholders to drive infrastructure projects and service excellence.

Qualifications

• Bachelor's degree holder in a related field.
• 5+ years' experience in systems/infrastructure engineering.
• Experience administering enterprise identity platforms and public cloud at scale.
• Experience with 24/7 business-critical environments and on-call rotations.
• Experience escalating issues and mentoring junior engineers.
• Experience with globally distributed teams and senior stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Assist Enterprise Engineering Leads with the execution and delivery of the EUC roadmap.
• Act as escalation point for complex technical issues and provide 3rd line support.
• Share knowledge by hosting lunch-and-learn sessions and mentoring peers.
• Deliver business-critical support ensuring SLA adherence and excellent service.
• Collaborate with squad leads and engineering leads on infrastructure projects.
• Participate in on-call rotation for OCC/NOC escalations and after-hours support.
• Interact with senior stakeholders and provide updates on initiatives.
• Travel and after-hours work may be required based on timelines.

Skills

Systems/infrastructure engineering

On-call/escalation rotation

Mentoring juniors

Global collaboration

Excellent communication

Education

Bachelor's degree

Tools

Entra ID/Active Directory

AWS/Azure

Job description

RELX in the Philippines is seeking a Systems Engineer III to ensure users work efficiently by delivering first-class IT services. You will implement and support enterprise technology solutions, manage complex deployments, administer systems, monitor performance, and document processes.

The role involves on-call rotations, collaboration with global teams, and interaction with senior stakeholders to drive infrastructure projects and service excellence.