Systems Application Engineer - 1 Year Contract

Siemens; Metro Manila; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Flexible mobile working policy

Competitive compensation

Diversity and inclusion

Opportunities for progression and学习

Job summary

Siemens Philippines is seeking a Level 2 Technical Support Engineer to troubleshoot and resolve complex system issues for mission-critical applications during maintenance and support phases. You will collaborate with internal teams and customers to ensure stable performance.

The role requires 3-5 years in Linux environments, strong SQL/database skills, and experience with virtualization and infrastructure technologies such as VMware, servers, storage, and networking.

Qualifications

• 3-5 years of hands-on experience in Linux environments, including troubleshooting and system administration.
• 3-5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.
• Degree in IT, Computer Science, Engineering or equivalent hands-on experience.

Responsibilities

• Provide Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during maintenance and support in collaboration with internal technical teams and customers.
• Test and validate system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.
• Investigate and resolve incidents and defects, perform root cause analysis and implement fixes to minimize operational disruption.
• Communicate technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.

Skills

Linux

SQL

Databases

VMware

Servers

Storage

Networking

Troubleshooting

Customer focus

Education

IT/Computer Science/Engineering degree

Tools

VMware

Servers

Storage

Firewall

Networking

Job description

• Providing Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.


• Testing and validating system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.


• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.


• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.


• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.


• Assessing and coordinating support ticket escalation, prioritizing and collaborating with internal teams to resolve issues based on business impact.


• Strong foundation in IT systems and infrastructure, with a degree in IT, Computer Science, Engineering, or equivalent hands-on experience.


• 3-5 years of hands-on experience in Linux environments, including troubleshooting and system administration.


• 3-5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.


• Familiarity with virtualization and infrastructure technologies, such as VMware, servers, storage, firewall, and networking environments.


• Experience working in a structured technical support or service environment, managing tickets within defined service levels.


• Customer-oriented and adaptable mindset, with strong communication skills and willingness to support after-hours or on-call when required.

You\'ll make a difference by:

• Providing Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.


• Testing and validating system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.


• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.


• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.


• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.


• Assessing and coordinating support ticket escalation, prioritizing and collaborating with internal teams to resolve issues based on business impact.

Your defining qualities:

• Strong foundation in IT systems and infrastructure, with a degree in IT, Computer Science, Engineering, or equivalent hands-on experience.


• 3-5 years of hands-on experience in Linux environments, including troubleshooting and system administration.


• 3-5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.


• Familiarity with virtualization and infrastructure technologies, such as VMware, servers, storage, firewall, and networking environments.


• Experience working in a structured technical support or service environment, managing tickets within defined service levels.


• Customer-oriented and adaptable mindset, with strong communication skills and willingness to support after-hours or on-call when required.

In return, we offer you

• Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones


• Attractive compensation and benefits


• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion


• Endless possibilities and opportunities for progression and learning

Recruitment Process:

• CV Screening


• A session with our recruiter to understand your motivation & your past experiences


• 1-3 Business Interviews


• Offer Stage

Come and Transform the everyday with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.