Deputy Manager - IA - Technical Project Solution

Schneider Electric; Hinoba-an; On-site; PHP 597,000 - 995,000; Full time

Job summary

Lauritz Knudsen (Unit of Schneider Electric) seeks a SCADA Software Support Engineer to deliver L1/L2 support for SmartComm SCADA across diverse deployments. The role emphasizes troubleshooting, firmware and software upgrades, and field integration with PLCs, RTUs, and gateways.

The ideal candidate will have 3–5 years of experience in SCADA/HMI, strong analytical skills, and willingness to travel to customer sites for commissioning and FAT/SAT activities.

Qualifications

• Strong hands-on experience in SCADA/HMI software support, configuration, and commissioning.
• Excellent troubleshooting and analytical skills for diagnosing software and communication issues.
• Solid understanding of industrial automation systems, PLCs, gateways, and field instrumentation.
• Knowledge of Windows Server, networking, databases (SQL), and cybersecurity fundamentals.
• Ability to interpret system architecture diagrams, communication networks, and technical specifications.
• Strong communication and customer-handling skills.
• Willingness to travel extensively to project sites across locations.

Responsibilities

• Provide L1/L2 technical support for SmartComm SCADA applications deployed across multiple customer sites.
• Diagnose and resolve complex software issues related to graphics, alarms, trends, dashboards, reports, databases, historian, and application performance.
• Perform root cause analysis and recommend corrective and preventive actions.
• Support software upgrades, patches, migrations, and system enhancements.
• Configure, troubleshoot, and validate communication between SCADA systems and field devices.
• Support integration with PLCs, RTUs, gateways, meters, VFDs, protection relays, and third-party systems.
• Work with industrial communication protocols such as: Modbus RTU/TCP, OPC UA/DA, BACnet IP/MSTP, IEC 61850, MQTT, SNMP, DNP3.
• Act as the technical focal point for System Integrators (ISPs) and implementation partners.
• Guide integrators during engineering, commissioning, and troubleshooting activities.
• Conduct technical training sessions on SmartComm architecture, configuration, deployment, and best practices.
• Review project architectures and provide recommendations for optimal system performance and scalability.
• Remote diagnostics and onsite support; travel to customer sites as needed.
• Coordinate with customers to ensure timely resolution of critical issues.
• Prepare and maintain troubleshooting guides, knowledge base articles, support reports, and installation procedures.

Skills

SCADA/HMI support

Troubleshooting

Industrial protocols

Windows Server

Networking

SQL databases

Cybersecurity basics

Communication

Travel readiness

Education

BE - Electrical/Instrumentation/Electronics

Tools

SmartComm SCADA

AVEVA Plant SCADA

WinCC

FactoryTalk

Ignition

Job description

Job Profile: SCADA Software Support Engineer

Experience: 3-5 Years, Travel Requirement: 50%

Location: Mahape, Navi Mumbai, Maharashtra, India

Company: Lauritz Knudsen (Unit of Schneider Electric)

Position Summary

We are seeking a highly skilled and customer-focused professional to provide technical support for SmartComm SCADA software deployments across industrial, infrastructure, and utility projects. The role requires deep expertise in SCADA systems, software troubleshooting, industrial communication protocols, and field support. The candidate will work closely with customers, system integrators, project teams, and product engineering teams to ensure reliable system performance and successful project execution.

Key Responsibilities

SCADA Software Support & Troubleshooting

• Provide L1/L2 technical support for SmartComm SCADA applications deployed across multiple customer sites.
• Diagnose and resolve complex software issues related to graphics, alarms, trends, dashboards, reports, databases, historian, and application performance.
• Perform root cause analysis and recommend corrective and preventive actions.
• Support software upgrades, patches, migrations, and system enhancements.

Industrial Communication & Device Integration

• Configure, troubleshoot, and validate communication between SCADA systems and field devices.
• Support integration with PLCs, RTUs, gateways, meters, VFDs, protection relays, and third-party systems.
• Work with industrial communication protocols such as: Modbus RTU/TCP, OPC UA/DA, BACnet IP/MSTP, IEC 61850, MQTT, SNMP, DNP3

Integrator & Customer Enablement

• Act as the technical focal point for System Integrators (ISPs) and implementation partners.
• Guide integrators during engineering, commissioning, and troubleshooting activities.
• Conduct technical training sessions on SmartComm architecture, configuration, deployment, and best practices.
• Review project architectures and provide recommendations for optimal system performance and scalability.

Remote & Onsite Support

• Provide remote diagnostics and troubleshooting support for deployed projects.
• Travel to customer sites for commissioning support, issue resolution, performance optimization, and customer acceptance activities.
• Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and system handover activities.
• Coordinate with customers to ensure timely resolution of critical issues.

Technical Documentation

• Prepare and maintain troubleshooting guides, knowledge base articles, support reports, and installation procedures.
• Document recurring issues and contribute to product improvement initiatives.
• Create technical notes and configuration documents for internal teams and partners.

Collaboration & Continuous Improvement

• Work closely with Product Development, Project Management, QA, and Engineering teams to resolve product issues.
• Provide feedback on product enhancements based on field experiences.
• Support new feature validation and beta testing activities.

Required Skills & Experience

• Strong hands-on experience in SCADA/HMI software support, configuration, and commissioning.
• Excellent troubleshooting and analytical skills for diagnosing software and communication issues.
• Sound understanding of industrial automation systems, PLCs, gateways, and field instrumentation.
• Knowledge of Windows Server, networking, databases (SQL), and cybersecurity fundamentals.
• Ability to interpret system architecture diagrams, communication networks, and technical specifications.
• Strong communication and customer-handling skills.
• Willingness to travel extensively to project sites across locations.

Preferred Qualifications

• Experience with SmartComm SCADA, AVEVA Plant SCADA, WinCC, FactoryTalk, Ignition, or similar SCADA platforms.
• Exposure to cloud-based monitoring solutions, IoT platforms, and historian systems.

Success Factors

• Strong problem-solving mindset with the ability to handle critical customer issues.
• Ability to work independently in field environments and under time-sensitive conditions.

Passion for customer success, technical excellence, and continuous learning.

Educational Qualification: BE - Electrical/ Instrumentation/Electronics

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.