Systems Administrator

Microbase Inc; Makati; On-site; PHP 400,000 - 550,000; Full time

Job summary

Microbase Inc seeks an IAM Operations professional to monitor IAM/PAM/PKI health, respond to incidents, and ensure data integrity across critical services. You will handle triage, escalation, and runbook execution while coordinating with IAM Engineers for complex issues.

The role requires performing T1–T2 incident handling, reporting, and basic PKI tasks. morning, mid, and night shifts are required to cover global operations.

Qualifications

• Experience handling IAM/PAM/PKI incidents at L1–L2 level.
• Familiarity with runbooks, SOPs, and incident reporting.
• Basic networking, DNS, and certificate concepts.

Responsibilities

• Monitor IAM platform health, jobs, connectors, and integrations using dashboards and alerts.
• Respond to incidents, perform initial triage, and follow escalation procedures.
• Validate IAM system availability, job success, and data integrity on a schedule.
• Act as L1–L2 responder for IAM incidents, with timely handover for complex issues.
• Follow incident management procedures, escalate via SNOW, email, call or chat.
• Assist with PKI operations including certificate issuance, renewal, and revocation.
• Execute runbooks for IAM, PAM, PKI platforms and manage user lifecycle tasks.
• Produce incident reports with timeline, impacts, root cause, resolutions, and follow-ups.
• Document resolutions and update runbooks/knowledge articles.

Skills

Incident response

T1–T2 support

Linux administration

Windows administration

DNS basics

Job description

Monitoring, Alerts, and Operational Health

• Monitor IAM platform health, jobs, connectors, and integrations using provided dashboards and alerting tools (e.g. Prometheus-Grafana).
• Respond to incidents, alerts, perform initial triage, and follow escalation procedures as defined in runbooks.
• Validate IAM system availability, job success, and data integrity on a scheduled basis.

IAM / PAM / PKI Operations (T1–T2)

• Act as a first and second-level responder for IAM-related incidents, performing triage, impact assessment, and initial troubleshooting.
• Follow established incident management and escalation procedures, ensuring timely handover to Full-Time IAM Engineers for complex or unresolved issues.
• Perform T1–T2 incident and service request handling, including troubleshooting, resolution, and escalation to IAM Engineers through ticketing systems (SNOW), email, call or chat.
• Assist with PKI operations, including certificate issuance, renewal, revocation, and basic troubleshooting.
• Execute runbooks and SOPs for IAM, PAM, and PKI platforms, including user lifecycle tasks, access requests, certificate operations, and privileged access workflows.
• Produce clear and accurate incident reports, including: o Incident summary and timeline o Impacted services and users o Root cause (when identifiable at T1–T2 level) o Resolution steps executed o Escalation details and follow-up actions
• Document incident resolutions and update runbooks and knowledge articles to prevent recurrence.

Platform Administration & Maintenance

• Perform routine Linux (RHEL) and Windows administration tasks required for IAM platform operations.
• Execute approved configuration changes following change management procedures.
• Support platform, systems, networking and connectivity troubleshooting (IAM services, DNS, ports, certificates, firewall dependencies).

(The candidate will need to be able to work in the morning shift (6:00am – 3:00pm), mid-shift (2:00pm – 11:00pm) and night shift (10:00pm – 7:00am)