Operations Analyst

AddForce Human Resources Solution Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading technology solutions provider in Cebu City is seeking a Compute Operations Analyst to monitor and operate midrange platforms, ensuring system availability for business services through proactive monitoring. The ideal candidate should have a Bachelor's degree in Computer Science and experience with Azure and VMware. Key responsibilities include performing diagnostics, problem resolution, and maintaining documentation. Strong analytical skills and effective communication are essential for this role.

Qualifications

• 4 years college; Bachelor’s degree in Computer Science preferred.
• 2–4 years of support in an Azure environment or other cloud providers.
• 2–4 years of VMware 5.5 or higher experience.

Responsibilities

• Monitor and operate midrange platforms.
• Ensure system availability for business services.
• Perform first-level problem diagnostics and incident management.

Skills

Customer oriented

Analytical skills

Problem determination

Excellent communication skills

Interpersonal skills

Strong self-initiation

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

VMware

BMC Remedy

Infosys

WebSphere

AWS

Azure

Job description

COMPUTE OPERATIONS ANALYST, DATA CENTER OPERATIONS

Qualifications: (The following are required unless specifically stated as preferred or desired)

• 4 years college; Bachelor’s degree in Computer Science preferred
• 2–4 years of support in an Azure environment or other cloud providers such as GCP, AWS, or Oracle
• 2–4 years of VMware 5.5 or higher
• 2–4 years Unix support and administration experience. A significant knowledge of UNIX, Linux, and Windows NT commands and architecture.
• Experience in utilization of automated scheduling applications; CA-ESP or Stonebranch preferred.
• Working comprehension of system management and monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)
• Experience in one or more of the following applications is preferred: WebSphere, MQ, JAVA, PM4Data (MIM), Informix, DB2, Oracle DB and Oracle Stack, Men & Mice, FTP, FileZilla, Outlook, Secure Messenger, and NetBackup.
• Utilization of C-Shell and K-Shell scripting skills, HTML, Web Design desired.
• Capability to work effectively across multiple platforms at different technical skill levels: Network-Mainframe-Tandem
• Individual will possess strong self-initiation skills and ability to perform effectively with minimal supervision
• Works effectively under high pressure in a demanding, complex technical environment
• Previous retail experience is desired
• Individual must be results oriented, innovative, show initiative, and strive for continuous improvement
• Excellent analytical, risk mitigation, negotiation, and vendor relationship skills
• Must be customer oriented and highly cognizant of the importance of customer service and meeting service level commitments
• Excellent organizational, planning, and interpersonal skills; high level of trustworthiness and integrity
• Strong written and verbal communication skills. Ability to write clear instructions, document processes, and communicate effectively
• In-depth knowledge and proven experience in troubleshooting, problem determination, providing rapid service restoration, and performing root cause analysis
• Demonstrated interpersonal, business management, leadership, and customer service skills including consensus building and facilitation skills
• Monitor the backup infrastructure
• Ensure backup jobs run to completion
• Process restore requests
• Troubleshoot and perform problem determination on all backup and restore job failures
• View and analyze log files, understand application behaviors, correlate failures with other external events, and gather detailed information necessary for problem escalation to Backup Administrators
• Make decisions on restarting of failed backup and restore jobs as needed
• Coordinate with the Backup Administrators or vendor on issues (software, hardware, or the interaction between the two)
• Participate in DR testing exercises
• Notify Backup Administrators of inadequate restart procedures and other related backup operation problems
• Coordinate hardware issues with appropriate groups
• Coordinate installation of backup agent with appropriate groups
• Maintenance of backup policy/group (add/remove client to policy/group)
• Participation in DR planning, implementation, and testing exercises

Key Responsibilities include, but are not limited to:

• Responsible for monitoring and operating midrange platforms
• Ensure all service level commitments and processing deadlines are met
• Ensure system availability for business services through constant proactive system monitoring
• Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc., at the direction and supervision of System and Database Administrators
• Perform system shutdown and start-up procedures following established standard operating procedures for infrastructure, applications, and databases
• Perform first-level problem diagnostics, identification, and resolution; execute incident management, escalation, and notification procedures
• Initiate, execute, and monitor midrange batch processing schedule and resolve and/or coordinate the resolution of batch incidents
• Maintain a secure, clean, and orderly work environment
• Assist in training and development of operators
• Drive the technical service restoration effort for any service availability issues
• Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
• Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
• Potential to provide that monitoring-driven service maps are accurately maintained, well tuned, and integrated
• Create service management reports, daily operational health statistics, and other ad-hoc reports as necessary
• Perform environment and system health checks to validate stability of the environment and react accordingly
• Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized, and driven to resolution
• Develop and enhance cooperative interdepartmental and vendor relationships and communications
• Review support turnover requirements and run books to ensure knowledge transfer is documented properly
• Responsible for the creation and authoring of knowledge articles for both new and existing technologies in line with standard knowledge management requirements