IAM Platform Operations Engineer (Shift Rotations)

Microbase Inc; Makati; On-site; PHP 400,000 - 550,000; Full time

Job summary

Microbase Inc seeks an IAM Operations professional to monitor IAM/PAM/PKI health, respond to incidents, and ensure data integrity across critical services. You will handle triage, escalation, and runbook execution while coordinating with IAM Engineers for complex issues.

The role requires performing T1–T2 incident handling, reporting, and basic PKI tasks. morning, mid, and night shifts are required to cover global operations.

Qualifications

• Experience handling IAM/PAM/PKI incidents at L1–L2 level.
• Familiarity with runbooks, SOPs, and incident reporting.
• Basic networking, DNS, and certificate concepts.

Responsibilities

• Monitor IAM platform health, jobs, connectors, and integrations using dashboards and alerts.
• Respond to incidents, perform initial triage, and follow escalation procedures.
• Validate IAM system availability, job success, and data integrity on a schedule.
• Act as L1–L2 responder for IAM incidents, with timely handover for complex issues.
• Follow incident management procedures, escalate via SNOW, email, call or chat.
• Assist with PKI operations including certificate issuance, renewal, and revocation.
• Execute runbooks for IAM, PAM, PKI platforms and manage user lifecycle tasks.
• Produce incident reports with timeline, impacts, root cause, resolutions, and follow-ups.
• Document resolutions and update runbooks/knowledge articles.

Skills

Incident response

T1–T2 support

Linux administration

Windows administration

DNS basics

Job description

Microbase Inc seeks an IAM Operations professional to monitor IAM/PAM/PKI health, respond to incidents, and ensure data integrity across critical services. You will handle triage, escalation, and runbook execution while coordinating with IAM Engineers for complex issues.

The role requires performing T1–T2 incident handling, reporting, and basic PKI tasks. morning, mid, and night shifts are required to cover global operations.