Systems Administration Supervisor - Night Shift

NESTLE BUSINESS SERVICES AOA INC; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Nestlé Business Services AOA Inc in Meycauayan, Philippines, invites a Systems Administration Supervisor to drive operations, ensure timely service delivery, and enhance end-user satisfaction through strong people leadership. You will oversee account management, govern IT security and compliance, and collaborate with regional teams to improve service quality.

The role emphasizes engagement, development planning, and adherence to Nestlé frameworks while delivering measurable performance

Qualifications

• Experience in systems administration and user account management.

Responsibilities

• Oversee systems administration and user account management processes.
• Monitor service quality and ensure SLAs are met.
• Lead and coach the team with performance reviews and development plans.
• Foster engaged culture and ensure policy compliance.
• Drive continuous improvement and stakeholder engagement.
• Maintain documentation and governance per standards.

Skills

Systems Administration

User Accounts

IT Operations

Information Security

Stakeholder Management

Communication Skills

Job description

The Systems Administration Supervisor is responsible for driving operations and ensuring timely, accurate, and efficient service delivery based on agreed service level objectives, with a strong focus on improving end-user satisfaction. The role is also responsible for people management, employee engagement, and capability development aligned with Nestlé business principles and processes.

• Oversee Systems Administration and User Account Management processes, ensuring accuracy, compliance, and timely execution of services.

• Monitor operational performance and service quality through established metrics, ensuring adherence to ServiceNow SLAs, LORA timeliness, and IT Security and Compliance standards.

• Lead, coach, and develop team members through regular performance reviews, feedback sessions, and development planning in alignment with the Nestlé Leadership Framework (NLF) and Nestlé Continuous Excellence (NCE) practices.

• Support employees in career development and ensure individual functional development plans are established and regularly reviewed.

• Foster a highly engaged and collaborative team culture while ensuring compliance with company policies and the Nestlé Code of Business Conduct.

• Drive total service quality through regular market governance meetings, stakeholder engagement, escalation management, and timely resolution of issues.

• Maintain strong partnerships with Markets, Regional Teams, and Global Stakeholders to build sustainable working relationships and improve service delivery.

• Ensure compliance with GLOBE standards, Information Security policies, Standard Routines (SRs), and internal control requirements.

• Manage process risks and controls and ensure all activities are documented and governed according to established standards and best practices.

• Perform additional responsibilities aligned with business requirements, organizational priorities, and agreed development plans.

ARE YOU A FIT?

• Experience in Systems Administration and User Account Management processes
• Experience supporting IS/IT operations and security-related activities
• Experience working in a multinational and multicultural environment
• Experience managing high-volume operational processes with strong attention to detail
• Proven people leadership experience and ability to achieve results through others
• Strong stakeholder management and collaboration skills
• Strong communication, presentation, and meeting facilitation skills
• Experience developing and maintaining Standard Routines and operational documentation
• High level knowledge of end-to-end Systems Administration and User Account Management processes
• Knowledge of GLOBE infrastructure, applications, system architecture, and landscape
• High level understanding of end-to-end business processes
• Strong understanding of information security, risk management, and compliance requirements
• Ability to drive continuous improvement, operational excellence, and customer satisfaction initiatives