Systems Admin II: MES/IT Ops, On-Call Support

Stefanini North America and APAC; Batangas City; On-site; PHP 300,000 - 550,000; Full time

Job summary

Stefanini North America and APAC is seeking a System Administrator for LES-MES to manage the complete life cycle of an existing IT system, from analysis to implementation and training. The role focuses on manufacturing/logistics IT environments and requires strong SQL skills and ITIL knowledge.

You will interact with diverse users, resolve incidents, coordinate testing, and prepare user guides. A cross-regional team will rely on your problem-solving and communication abilities.

Qualifications

• University degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset.
• Working experience with MS SQL server and related services (e.g., SSRS).
• Confirmed experience of using T-SQL syntax.
• Good understanding of Service Management Processes (ITIL).
• Experience in DELMIA Apriso will be an asset.
• Understanding of manufacturing and logistics business processes.
• Positive, can‑do attitude and ability to work within a big cross‑regional team.
• Strong communication and analytical skills are essential.
• Ability to cope with stress and workload.
• Willingness to participate in an on‑call support model.
• Fluent English

Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA)
• Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team)
• Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.
• Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.

Skills

English fluency

Communication

Analytical skills

Team collaboration

On-call support

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

MS SQL Server

SSRS

T-SQL

ITIL

DELMIA Apriso

Job description

Stefanini North America and APAC is seeking a System Administrator for LES-MES to manage the complete life cycle of an existing IT system, from analysis to implementation and training. The role focuses on manufacturing/logistics IT environments and requires strong SQL skills and ITIL knowledge.

You will interact with diverse users, resolve incidents, coordinate testing, and prepare user guides. A cross-regional team will rely on your problem-solving and communication abilities.