Systems Admin II: IT Operations & User Support

Smartsearchonline; Batangas City; On-site; PHP 400,000 - 640,000; Full time

Job summary

Smartsearchonline is seeking a Systems Administrator II in Batangas to manage the life cycle of an IT system, from analysis to deployment and training. The role emphasizes collaboration with a cross-regional team to improve business efficiency and user satisfaction.

Responsibilities include maintenance and support for IT Operations System (Manufacturing/Logistics/QA), assisting users, testing updates, and delivering training materials as new functionalities release.

Qualifications

• University degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset.
• Working experience with MS SQL server and related services (e.g., SSRS).
• Confirmed experience of using T-SQL syntax.
• Good understanding of Service Management Processes (ITIL).
• Experience in DELMIA Apriso will be an asset.
• Understanding of manufacturing and logistics business processes.
• Positive, can-do attitude and ability to work within a big cross-regional team.
• Strong communication and analytical skills are essential.
• Ability to cope with stress and workload.
• Willingness to participate in an on-call support model.
• Fluent English
• Attendance and schedule adherence are requirements of this position

Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA).
• Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users' issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team)
• Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.
• Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.

Skills

MS SQL

T-SQL

ITIL

DELMIA Apriso

Manufacturing

On-call

English

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

SSRS

Job description

Smartsearchonline is seeking a Systems Administrator II in Batangas to manage the life cycle of an IT system, from analysis to deployment and training. The role emphasizes collaboration with a cross-regional team to improve business efficiency and user satisfaction.

Responsibilities include maintenance and support for IT Operations System (Manufacturing/Logistics/QA), assisting users, testing updates, and delivering training materials as new functionalities release.