System Support Analyst

Pacific Basin Shipping Limited; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Pacific Basin Shipping Limited in the Philippines is seeking an IT Support Specialist to monitor vessel IT systems, manage data transfers, and ensure fleet software availability for both onboard and office users.

The role encompasses first- and second-line support, remote assistance via TeamViewer and Teams, software installation and configuration, and training seafarers and staff. You will also participate in ad hoc IT projects as needed.

Qualifications

• Minimum 2 years of experience in IT user support, application support, or systems support roles.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Familiarity with maritime software applications and remote-user support is a plus.

Responsibilities

• Monitor daily vessel systems and data transfers.
• Provide first-line and second-line technical support for onboard and office users.
• Investigate, troubleshoot, and resolve fleet systems issues.
• Deliver remote support to vessels through TeamViewer, Microsoft Teams, telephone, or other approved tools.
• Install, configure, test, and upgrade fleet applications.
• Conduct system training sessions for seafarers and office staff.
• Participate in ad hoc projects and business initiatives as directed.
• Perform other duties consistent with the position and business requirements as assigned by management.

Skills

Troubleshooting

Problem-solving

Analytical skills

Interpersonal communication

Multitasking

Tools

TeamViewer

Microsoft Teams

Job description

Key Responsibilities:

Systems Monitoring and Administration

• Perform daily monitoring of vessel systems, and related system data transfers.
• Monitor and maintain database backup processes to ensure data integrity and system availability.

Technical Support and Troubleshooting

• Provide first-line and second-line technical support for onboard and office users.
• Investigate, troubleshoot, and resolve systems issues related to fleet systems.
• Deliver remote support to vessels through TeamViewer, Microsoft Teams, telephone, or other approved communication tools.

Software Installation and Configuration

• Install, configure, test, and upgrade fleet applications.

Training and User Adoption

• Conduct system training sessions for seafarers and office staff.

Additional Responsibilities

• Participate in ad hoc projects and business initiatives as directed.
• Perform other duties consistent with the position and business requirements as assigned by management.

Essential Requirements:

• Minimum 2 years of experience in IT user support, application support, or systems support roles.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent interpersonal and communication skills with the ability to interact effectively with both office-based and vessel personnel.
• Ability to manage multiple priorities and work independently with minimal supervision.

Preferred Qualifications

• Familiarity with maritime software applications is an advantage.
• Experience delivering training and technical support to remote users.