System and Network Administrator || Onsite role

Career at Callmax Solutions - Philippines; Imus; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Callmax Solutions Philippines is seeking an experienced MSP IT Administrator to manage client networks, servers, and cloud services. You will monitor, secure, and optimize environments, provide high-level client support, and document processes with a focus on continuous improvement.

The role requires 5+ years in system and network administration, familiarity with VMware/Hyper-V, Azure/AWS, and strong communication skills. Knowledge of M365 and disaster recovery planning is a plus.

Qualifications

• Minimum 5 years in system and network administration, MSP environment preferred.
• Strong knowledge of TCP/IP, LAN/WAN, DHCP, DNS, Windows Server, Linux.
• Experience with virtualization technologies (VMware, Hyper-V) is required.
• Cloud familiarity with Azure/AWS is advantageous.
• Certs: CCNA, MCSE, CompTIA Network+ highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsibilities

• Implement, maintain, and troubleshoot client network solutions (routers, switches, firewalls, wireless).
• Manage and support client servers (Windows and Linux) with installations and maintenance.
• Administer M365 including licensing, Teams, SharePoint, Exchange, Azure, Identity, Purview.
• Use RMM tools to monitor and maintain client environments.
• Ensure security and compliance per standards and client policies.
• Manage backup solutions and test disaster recovery plans.
• Provide high-level technical support and communicate with clients.
• Maintain documentation and reporting for client networks and processes.
• Engage with vendors to resolve issues and manage warranties/service agreements.
• Stay updated with latest technologies and trends to recommend improvements.

Skills

Networking concepts

Windows and Linux administration

Virtualization (VMware, Hyper-V)

Cloud services (Azure, AWS)

Customer service & communication

Troubleshooting

Education

Certifications: CCNA, MCSE, CompTIA Network+

Tools

VMware

Hyper-V

Azure

AWS

Job description

1. Client Network Management: Implement, maintain, and troubleshoot network solutions for clients, including routers, switches, firewalls, and wireless systems. Ensure optimal performance and security of client networks.

2. Server and Systems Administration: Manage and support client servers (Windows and Linux), including system installations, updates, and maintenance. Troubleshoot server-related issues and optimize system performance.

3. Cloud Administration: Manage and support M365 Administration including licensing, Teams, SharePoint, Exchange, Azure, Identity, and Purview.

4. Remote Monitoring and Management (RMM): Utilize RMM tools to proactively monitor client environments, identify potential issues, and perform routine maintenance tasks.

5. Security and Compliance: Implement and manage security measures to protect client data and infrastructure. Ensure compliance with industry standards and client-specific security policies.

6. Backup and Disaster Recovery: Manage and monitor backup solutions for clients. Develop and test disaster recovery plans to ensure business continuity.

7. Client Support and Communication: Provide high-level technical support to clients. Communicate effectively with clients to identify needs and evaluate alternative business solutions.

8. Documentation and Reporting: Maintain accurate and comprehensive documentation of client networks, systems, and processes. Prepare regular reports for both internal and client review.

9. Vendor Management: Work with hardware and software vendors to resolve issues and manage warranties/service agreements.

10. Continuous Improvement: Stay updated with the latest technologies and trends to recommend improvements and enhancements to clients' IT environments.

Qualifications:

• Minimum of 5 years of experience in system and network administration, preferably in an MSP or similar environment.
• Strong knowledge of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS), Windows Server environments, and Linux systems.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud services (e.g., Azure, AWS) is advantageous.
• Relevant certifications (e.g., CCNA, MCSE, CompTIA Network+) are highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.