IT Infrastructure Engineer (MSP)

Hammerjack Pty Ltd; Philippines; On-site; PHP 893,000 - 1,116,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced IT Infrastructure Engineer to design, deploy, and support advanced network and server infrastructure for a growing MSP. You will be the remote technical backbone for client environments and act as the senior escalation point for complex issues.

You will lead onboarding, migrations and upgrades, collaborate with field engineers, and ensure high performance, security, and reliability across multi-tenant environments.

Qualifications

• Fortinet FortiGate, Meraki, or SonicWall firewalls in live production environments.
• Experience deploying enterprise switches and wireless networks (Ruckus/Meraki or similar).
• Windows Server administration experience.
• Microsoft 365 / Azure/Entra ID / Intune in multi-tenant/client-facing MSP/consulting settings.

Responsibilities

• Remote deployment, configuration, and troubleshooting of network infrastructure (firewalls, switches, servers).
• Lead technical execution for client onboardings, migrations, and system upgrades.
• Collaborate with on-site technicians and field engineers to ensure successful hardware deployments.
• Serve as the high-level escalation resource for complex infrastructure issues.

Skills

Firewall configuration

Enterprise network switches

Windows Server administration

Microsoft 365 / Azure / Entra ID / Int

Tools

Fortinet FortiGate

Meraki

SonicWall

Job description

About the Role

Our client is a growing Managed Service Provider (MSP) looking for an experienced IT Infrastructure Engineer to join their team. In this role, you will be the remote technical backbone for their client environments, responsible for designing, configuring, and supporting advanced network and server infrastructure. You will act as the senior escalation point and project lead for client onboardings, infrastructure migrations, and complex network upgrades, ensuring high performance, security, and reliability across their multi-tenant client base.

A Day in the Life (What You'll Be Doing)

• Remote Deployment & Configuration: Remotely troubleshoot, configure, and deploy network infrastructure—including firewalls, switches, and servers—for new and existing clients.
• Project Execution: Lead the technical execution for client onboardings, infrastructure migrations, and system upgrades.
• Field Engineering Collaboration: Partner closely and effectively with on-site support technicians and field engineers. You will provide clear remote guidance, technical direction, and quality control for hardware deployments and tasks that require a physical presence at the client site.
• Escalation Support: Serve as a high-level escalation resource for complex infrastructure issues that cannot be resolved by Tier 1/Tier 2 support.

Must-Have Qualifications (Non-Negotiable)

• Firewall Expertise: Hands-on experience configuring, deploying, and supporting Fortinet (FortiGate), Meraki, and/or SonicWall firewalls in a live production environment.
• Network Infrastructure: Proven experience deploying and managing Ruckus, Meraki, or comparable enterprise-grade switches and wireless networks.
• Systems Administration: Strong working knowledge of Windows Server administration.
• Cloud & Identity Management: Deep experience administering Microsoft 365, Azure/Entra ID, and Intune. Crucial: This experience must be in a multi-tenant or client-facing setting (such as an MSP or consulting environment), not just single-enterprise administration.

Nice-to-Have Skills & Attributes

• Core Networking: A solid understanding of foundational networking concepts, including routing, switching, VLANs, VPNs, and TCP/IP fundamentals.
• Advanced Problem Solving: Excellent troubleshooting skills with the ability to work through complex, multi-layered issues independently without a playbook.
• Client-Facing Communication: Strong written and verbal communication skills, with the ability to translate and explain complex technical issues to non-technical business stakeholders.