Lead Logistics Customer Experience & Operations Specialist

Maersk Line Limited; Pasig; Hybrid; PHP 450,000 - 750,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage daily operations from booking to shipment execution, ensuring accuracy and timely delivery. You will coordinate with customers, carriers, and internal teams, handling exceptions and driving process improvements in a global logistics setting.

The role requires strong communication, cross-functional collaboration, and an ability to work in a fast-paced environment with midshift and return-to-office

Qualifications

• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
• Strong background in logistics operations with end-to-end supply chain understanding (3PL to 4PL).
• Good knowledge of Incoterms and international shipping practices.
• Experience handling exceptions and complex operational scenarios.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, solution-oriented mindset.
• Flexible and adaptable to changing operational demands.
• Willingness to learn and improve.
• Experience in ocean freight is an advantage.

Responsibilities

• Manage end-to-end booking process (validation, scheduling, and carrier coordination).
• Act as primary point of contact for customers, carriers, and internal teams.
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.).
• Monitor shipment progress and ensure adherence to timelines and cut-offs.
• Handle both FCL and LCL shipments, including co-loader coordination.
• Manage operational exceptions and provide timely resolution to minimize disruptions.
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment).
• Maintain trackers and provide clear shipment visibility.
• Support billing processes, invoice dispatch, and dispute follow-up.

Skills

Communication

Stakeholder mgmt

MS Office

Automation tools

Logistics operations

Incoterms

Ocean freight

Multi-tasking

Problem solving

Adaptability

Tools

Microsoft Office Suite

Automation tools

Job description

Lead Logistics Customer Experience & Operations Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

This role is responsible for managing daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders. It also includes handling exceptions, supporting process improvements, and driving capability building with both internal and external partners.

• Manage end-to-end booking process (validation, scheduling, and carrier coordination)
• Act as primary point of contact for customers, carriers, and internal teams
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments, including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)
• Maintain trackers and provide clear shipment visibility
• Support billing processes, invoice dispatch, and dispute follow-up

What We’re Looking For:

We are looking for someone who is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced logistics environment. The ideal candidate brings strong operational knowledge, can handle complex scenarios, and works well with cross-functional and external stakeholders.

• Strong communication and stakeholder management skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
• Strong background in logistics operations, with understanding of end-to-end supply chain (3PL to 4PL perspective)
• Good knowledge of Incoterms and international shipping practices
• Experience handling exceptions and complex operational scenarios
• Ability to manage multiple tasks and meet deadlines
• Proactive, solution-oriented mindset
• Flexible and adaptable to changing operational demands
• Ability to work in a fast-paced, high-volume environment
• Willingness to learn and continuously improve
• Experience in ocean freight is an advantage
• Willing to work in midshift and RTO work arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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