Support Specialist Intern

Thales Group Philippines; Makati; On-site; PHP 167,000 - 246,000; Full time

Job summary

Thales Group Philippines invites applications for an Intern Support Specialist in Makati, providing administrative support, report generation, and task management for a global technology leader.

The role focuses on compiling data, creating compelling presentations, and maintaining organized records. You will collaborate with multiple departments to improve customer experience and develop strong English communication skills in a dynamic tech environment.

Qualifications

• Bachelor’s degree in Business Administration, IT, or related field preferred.
• Proven experience in an administrative or support role, preferably in a technical support environment.
• Experience with report generation and data analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent verbal and written communication skills in English.
• Ability to provide friendly, pragmatic advice and troubleshoot customer issues.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Collaborate well with other departments to improve customer experience.
• Ability to analyze situations and make informed decisions.

Responsibilities

• Compile and analyze data to generate reports on support operations and customer satisfaction.
• Create and design presentations for internal and external stakeholders.
• Perform various administrative tasks to support the team and enhance productivity.
• Organize and manage tasks efficiently to ensure timely completion of projects.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Communicate updates and important information effectively.

Skills

Data analysis

Report generation

MS Office

Communication

Multitasking

Collaboration

Education

Bachelor’s degree in related field

Tools

PowerPoint

Excel

Word

Job description

Join Thales as an Intern Support Specialist in Makati, providing administrative support, report generation, and task management for a global technology leader.

Your Role

Key responsibilities include:

• Compile and analyze data to generate reports on support operations and customer satisfaction.
• Create and design presentations for internal and external stakeholders.
• Perform various administrative tasks to support the team and enhance productivity.
• Organize and manage tasks efficiently to ensure timely completion of projects.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Communicate updates and important information effectively.

About You

The company is looking for:

• Bachelor’s degree in Business Administration, Information Technology, or a related field preferred.
• Proven experience in an administrative or support role, preferably in a technical support environment.
• Experience with report generation and data analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Comfortable using modern productivity tools and software.
• Excellent verbal and written communication skills in English.
• Ability to provide friendly, pragmatic advice and troubleshoot customer issues.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Collaborate well with other departments to improve customer experience.
• Ability to analyze situations and make informed decisions.