Support Officer

Caterlink; Metro Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

Caterlink is seeking a capable Support Officer in Manila to provide flexible administrative support across Warranty, Tender Administration, and System Control.

The role involves logging service requests, updating clients, and prioritising workloads while maintaining process knowledge across departments. The position requires strong MS Office skills, attention to detail, and the ability to work independently in a busy, multi-department environment.

Qualifications

• Proficient in MS Office with strong Excel skills.
• Excellent time management and ability to prioritise competing tasks.
• Strong written and verbal communication across stakeholders.
• High attention to detail and accuracy in admin work.
• Ability to work independently and adapt across departments.

Responsibilities

• Provide flexible administrative support across Warranty, Tender Administration and System Control.
• Prioritise workload across functions based on urgency and leave schedules.
• Maintain knowledge of department processes to minimise handover time.
• Log service requests received via phone and email and provide updates to clients.

Skills

MS Office proficiency

Time management

Communication skills

Attention to detail

Independent working

Tools

Epicor

Job description

About Caterlink

Caterlink is the leading commercial kitchen and bar supplier in Western Australia and Victoria, with a strong culture built around delivering exceptional service to both our internal team and external customers.

About the Role

The Support Officer provides flexible administrative support across Caterlink's Warranty, Tender Administration and System Control departments - primarily assisting with overflow workload and keeping each department functional when team members are on leave.

Key Responsibilities

• Speak confidently with clients, suppliers, builders and internal team members on the phone and team calls
• Prioritise workload across the three functions in line with urgency, leave schedules and Support Manager direction
• Maintain working knowledge of each department's processes to minimise handover time
• Liaise with each department's primary team member to ensure a smooth transfer of tasks
• Log service requests received through phone and email
• Provide regular updates to clients and colleagues on open claims
• Follow up on service requests with suppliers and service agents through to job completion
• Review technician reports and authorise payment of warranty costs
• Monitor tender platforms and direct builder channels for new and amended tender opportunities
• Manage email correspondence with builders relating to tender documentation

About You

• Proficient with MS Office programs, with intermediate to advanced Excel skills
• Highly organised with excellent time management and ability to prioritise across competing demands
• High attention to detail
• Strong written and verbal communication skills with a variety of stakeholders
• Ability to work independently and adapt quickly when moving between departments
• Transparent, accountable and eager to learn and develop
• High level of initiative and flexibility
• Desirable: Familiarity with Epicor
• Desirable: Understanding of data mining for tender opportunities
• Desirable: Industry knowledge of commercial kitchens scope of works
• Stable fibre internet connection (minimum 100Mbps upload/download or faster), with a back-up internet connection
• Windows laptop or PC with at least 8GB RAM, i5 CPU, Windows 11, camera, and two monitors
• Noise-cancelling headset with microphone for phone calls and video meetings
• Work location with minimal distractions and background noise