Support Analyst Accounting

Neksjob Philippines; Ilocos Norte; Remote; PHP 334,800 - 558,000; Full time

Job summary

A leading technology solutions provider in the Philippines seeks a Support Analyst – Accounting to assist clients primarily in Australia and New Zealand. The ideal candidate will possess at least 1 year of experience in accounting, strong English communication skills, and familiarity with accounting software such as Xero, QuickBooks, and MYOB. Effective problem-solving and a customer-first approach are essential. This role offers the opportunity to work within a dynamic team and contribute to client satisfaction.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Familiarity with accounting software is highly regarded.
• Strong written and verbal English communication.
• Customer-first approach with strong problem-solving skills.
• Experience in customer support for a software company is an advantage.

Responsibilities

• Provide frontline telephone and email support to users.
• Manage and resolve multiple pending cases in our CRM.
• Assist clients with software installation and configuration.
• Troubleshoot and resolve technical and accounting-related issues.
• Collaborate with Technical Escalation Teams for complex issues.

Skills

Problem-solving skills

Customer-first approach

Strong command of written and verbal English

Tools

Salesforce

Xero

QuickBooks

MYOB

Job description

Job Description

Neksjob Corporation is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.

In this role, you will be the first point of contact for our clients, delivering professional and confident assistance via phone and email. You’ll combine your accounting knowledge with strong customer service skills to ensure our clients get the most out of our products.

We value team players who work well independently, maintain a positive and open-minded attitude, and contribute to a collaborative and supportive environment.

Key Responsibilities

• Provide frontline telephone and email support to internal and external users.
• Manage and resolve multiple pending cases in our CRM (Salesforce) within set timeframes.
• Assist clients with software installation and configuration on PCs and servers.
• Troubleshoot and resolve technical and accounting-related issues.
• Use our internal knowledge base to guide clients through solutions.
• Collaborate with Technical Escalation Teams for complex issues.
• Participate in product testing to ensure enhancements meet client expectations.
• Minimum 1 year experience in the accounting industry.
• Familiarity with accounting software (Xero, QuickBooks, MYOB) is highly regarded.
• Strong command of written and verbal English.
• Problem-solving skills with a strong customer-first approach.
• Experience in customer support for a software company is an advantage.
• Keen attention to detail and ability to work autonomously.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Familiarity with accounting software (Xero, QuickBooks, MYOB) is highly regarded.
• Strong written and verbal English communication.
• Customer-first approach with strong problem-solving skills.
• Experience in customer support for a software company is an advantage.

Working Location

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