Accounting Support Analyst | CRM & Tech Troubleshooter

Neksjob Philippines; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic software solutions provider in Pampanga is seeking a Support Analyst – Accounting to provide frontline assistance for clients in ANZ. The ideal candidate will have at least 1 year of experience in accounting, strong customer service skills, and familiarity with accounting software like Xero or QuickBooks. This position involves troubleshooting, managing cases in Salesforce, and collaborating with technical teams to enhance client satisfaction.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Strong command of written and verbal English.
• Experience in customer support for a software company is an advantage.

Responsibilities

• Provide frontline telephone and email support.
• Manage and resolve multiple pending cases in Salesforce.
• Assist clients with software installation and configuration.
• Troubleshoot and resolve technical and accounting-related issues.
• Collaborate with Technical Escalation Teams for complex issues.

Skills

Customer service skills

Problem-solving

Accounting knowledge

Attention to detail

Tools

Salesforce

Xero

QuickBooks

MYOB

Job description

A dynamic software solutions provider in Pampanga is seeking a Support Analyst – Accounting to provide frontline assistance for clients in ANZ. The ideal candidate will have at least 1 year of experience in accounting, strong customer service skills, and familiarity with accounting software like Xero or QuickBooks. This position involves troubleshooting, managing cases in Salesforce, and collaborating with technical teams to enhance client satisfaction.