Accounting Software Support Specialist

Neksjob Philippines; Ilocos Norte; Remote; PHP 334,800 - 558,000; Full time

Job summary

A leading technology solutions provider in the Philippines seeks a Support Analyst – Accounting to assist clients primarily in Australia and New Zealand. The ideal candidate will possess at least 1 year of experience in accounting, strong English communication skills, and familiarity with accounting software such as Xero, QuickBooks, and MYOB. Effective problem-solving and a customer-first approach are essential. This role offers the opportunity to work within a dynamic team and contribute to client satisfaction.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Familiarity with accounting software is highly regarded.
• Strong written and verbal English communication.
• Customer-first approach with strong problem-solving skills.
• Experience in customer support for a software company is an advantage.

Responsibilities

• Provide frontline telephone and email support to users.
• Manage and resolve multiple pending cases in our CRM.
• Assist clients with software installation and configuration.
• Troubleshoot and resolve technical and accounting-related issues.
• Collaborate with Technical Escalation Teams for complex issues.

Skills

Problem-solving skills

Customer-first approach

Strong command of written and verbal English

Tools

Salesforce

Xero

QuickBooks

MYOB

Job description

A leading technology solutions provider in the Philippines seeks a Support Analyst – Accounting to assist clients primarily in Australia and New Zealand. The ideal candidate will possess at least 1 year of experience in accounting, strong English communication skills, and familiarity with accounting software such as Xero, QuickBooks, and MYOB. Effective problem-solving and a customer-first approach are essential. This role offers the opportunity to work within a dynamic team and contribute to client satisfaction.