Supply Chain Order Management Specialist

iSupport Worldwide; Eastern Manila District; Sur place; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Free lunch meals, fruits, snacks, andB

Onsite gym with fitness instructor

Weekly fitness activities with prizes

Annual fitness challenge with prizes

Free upskilling academy

State-of-the-art office facilities

Employee amenities including sleeping,

Résumé du poste

iSupport Worldwide is seeking a Supply Chain Order Management Specialist to support US-based clients from Cyberscape Alpha, Ortigas Center, Pasig City. The role focuses on releasing B2C orders, planning promotions, coordinating with internal teams, and ensuring ISO 9001/ISO 14001 compliance to meet on-time fulfillment.

You will work on-site with US working hours and night shifts, handling high-volume orders, WMS/ERP systems, and strong customer liaison duties to deliver reliable service and

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or related field or equivalent work experience.
• Experience in order management, e-commerce fulfilment, or 3PL/logistics operations.
• Experience supporting US-based clients is preferred.
• Knowledge of WMS and ERP systems such as SAP, Oracle, or NetSuite.
• Familiarity with ISO 9001 and ISO 14001 quality and environmental standards.

Responsabilités

• Manage B2C customer orders by releasing them efficiently to the distribution floor and ensure on-time shipment.
• Coordinate promotional programmes, product discounts, and new SKU launches affecting order volumes.
• Plan and execute order release strategies for promotions, peak seasons, and volume surges.
• Serve as liaison between customers and facilities, maintaining positive relationships and clear communications.
• Investigate issues, identify root causes, and implement corrective actions for continuous improvement.

Connaissances

English communication

Time management

Organization

Formation

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Outils

SAP

Oracle

NetSuite

Description du poste

Work Schedule: US Working Hours / Night Shift

Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for a Supply Chain Order Management Specialist to support B2C order fulfilment operations for US-based clients. This role is responsible for managing order releases, coordinating promotional volume planning, liaising with customers and internal stakeholders, resolving order-related issues, maintaining accurate documentation, and ensuring compliance with ISO 9001 and ISO 14001 standards to support on-time order fulfilment.

You will provide the best service to our partner brands by performing these tasks:

• Manage B2C customer orders by releasing them efficiently to the distribution floor, ensuring orders are shipped on time and in accordance with customer cutoff times.

• Develop and maintain a strong working knowledge of B2C order types and routing processes through customer portals, including ground, priority, rush, promotional, single-line, and multiple-line orders.

• Coordinate with internal management and account management teams regarding promotional programmes, product discounts, new SKU launches, and other initiatives that may impact order volumes.

• Plan and execute order release strategies in preparation for promotional events, peak seasons, and anticipated volume surges.

• Serve as the primary liaison between customers and operational facilities, maintaining positive business relationships and providing timely communication regarding order fulfilment activities.

• Investigate customer and order-related issues, identify root causes, implement corrective actions, and support continuous process improvement to prevent recurrence.

• Ensure compliance with ISO 9001, ISO 14001, and company code of conduct requirements.

• Maintain accurate order records, documentation, and administrative reports while supporting additional operational responsibilities as assigned.
  

Who are we looking for?

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent work experience.

• Minimum of 2–3 years of experience in order management, e-commerce fulfilment, or 3PL/logistics operations.

• Experience supporting US-based clients, preferably within logistics or supply chain environments.

• Experience working in high-volume B2C e-commerce environments, including promotional campaigns and peak-season order surges.

• Background in contract manufacturing and/or supply chain management.

• Experience working within an offshoring or outsourcing environment.

• Hands‑on experience with Warehouse Management Systems (WMS) and/or ERP systems, including SAP, Oracle, or NetSuite.

• Familiarity with ISO 9001 and/or ISO 14001 quality and environmental management standards.

• Excellent written and verbal English communication skills with the confidence to communicate directly with clients.

• Strong organisational skills and exceptional attention to detail.

• Ability to prioritise multiple tasks and independently manage concurrent projects in a fast‑paced environment.

• Ability to work independently with minimal supervision and make sound decisions under time‑sensitive conditions.

• Amenable to working the night shift to support US business hours.
  

Company Perks:

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.

• Access to an onsite gym with a complimentary professional fitness instructor.

• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.

• Weekly employee engagement activities with prizes of up to ₱3,000.

• Free upskilling academy to support career growth and professional development.

• State‑of‑the‑art office facilities and modern workstations.

• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.

• Fun, collaborative, and employee‑focused work environment.