Supply Chain Manager

Estée Lauder Companies; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Estée Lauder Companies in Makati, Philippines, seeks a Supply Chain Manager to oversee end-to-end operations, including demand and supply planning, customer service, distribution, E2E online, and integration with regional teams.

You will drive KPI achievement, identify process gaps, and lead continuous improvement while ensuring compliance with border policies, regulatory and trade requirements, and order-to-cash procedures.

Responsibilities

• Manage availability of supply required to deliver business plans (Basic and New programs) for all channels (Brick & Mortar, Online)
• Maintain inventory in accordance with Affiliate KPIs and optimize flow of supply and safety stock to deliver units to trade
• Lead required supply and cross-functional activities to ensure delivery of units to retailer warehouses and points of sale
• Leads and is accountable for all fill rate and service metrics
• Ensure operational success of Distribution Centre (DC) by managing the Third Party Logistics (3PL) vendor responsible for in-bound supply warehousing and fulfillment of online orders
• Is accountable for overall performance of the 3PL and adherence to contractual conditions and ELC standards of operation
• Manage all aspects of the 3PL, as required to deliver the DC KPIs and for in-bound logistics shipments from Singapore (Regional Hub)
• Manage inventory (status, discrepancies, quality etc)
• Manage all aspects of the end-to-end (E2E) online business, including forecasting (demand planning), supply (inventory, in-bound supply), quality, order management system (OMS) and coordination with Affiliate online and relevant Southeast Asia (SEA) online teams
• Manage execution of IBP and DP activities in collaboration with Regional DP/IBP teams
• Lead the Affiliate IBP activities and deliver the required monthly outputs with the support of the Regional DP/IBP team
• Serve as main interface between AFF brand and commercial partners and AFF/Reg S.C.
• Ensure Order Management team and all required parties (e.g. Commercial team) execute retailer/point-of-sale orders in accordance to weekly, bi-weekly and monthly cycle
• Manage exceptions and special circumstances that deviate from cadence
• Partner with "last mile" delivery teams and vendors to ensure timely delivery of shipments from Affiliate DC to retailer DCs / FSS / FSF and all applicable channels
• Manage all aspects of customer service operation across all channels
• Lead collaboration and reviews with Customer S.C. organizations (e.g. retailer S.C.) to optimize interface between ELC and retailers and applicable timelines, inventory, months of coverage (MOC), returns and quality assurance
• Deliver IP Opex and Capex savings targets
• Collaborate with Affiliate stakeholders to identify, drive and deliver savings and cost management programs
• Partner with Regional and Global IP to execute vendor management and cost optimization initiatives
• Ensure adherence to Process and Procedures and all applicable procurement policies
• Ensures compliance with ELC global policies and procedures.
• Lead all pertinent budgeting activities for S.C. scope: headcount, shipping, customs, fulfillment, distribution and operational expenses. Create contingency plans and re-aligns with key stakeholders for any major deviations to plan
• Work with external regulating agency inspectors or internal ELC auditors on pertinent audits and operational reviews
• Lead the whole supply chain team to ensure that individuals KPIs are met and all gaps are properly addressed and implemented with the appropriate solutions.
• Lead the team to ensure month-end deliverables on order to cash, procure to pay and record to report requirements are properly recorded and closed complaint to company cut-offs.
• Ensure strict compliance to internal and external regulations, including border policies, regulatory and trade, and order-to-cash.
• Provides coaching, constructive feedback, development opportunities, and recognition to direct reports and key contributor personnel as necessary.
• Identifies opportunities to develop high-potential staff through involvement in new projects, expanded accountabilities, promotions, and/or transfers.

Job description

Supply Chain Manager

Company : Estée Lauder Companies
Job Type : Full Time
Makati, Ncr

Job Description - Supply Chain Manager

Role Summary

The Supply Chain Manager will have end-to-end oversight of all supply chain operations for the affiliate. This encompasses demand and supply planning, integrated business planning, customer service and order management, distribution and logistics, indirect procurement, and inventory governance and audit.

Critically, you will be responsible for ensuring KPIs are consistently met, proactively identifying process gaps, and driving continuous improvement initiatives across all levels of the supply chain.

Furthermore, strict adherence to internal and external regulations, including border policies, regulatory and trade compliance, and order-to-cash procedures is paramount.

Responsibilities

Supply Planning

• Manage availability of supply required to deliver business plans (Basic and New programs) for all channels (Brick & Mortar, Online)
• Maintain inventory in accordance with Affiliate KPIs and optimize flow of supply and safety stock to deliver units to trade
• Lead required supply and cross-functional activities to ensure delivery of units to retailer warehouses and points of sale
• Leads and is accountable for all fill rate and service metrics

Distribution and Logistics

• Ensure operational success of Distribution Centre (DC) by managing the Third Party Logistics (3PL) vendor responsible for in-bound supply warehousing and fulfillment of online orders
• Is accountable for overall performance of the 3PL and adherence to contractual conditions and ELC standards of operation
• Manage all aspects of the 3PL, as required to deliver the DC KPIs and for in-bound logistics shipments from Singapore (Regional Hub)
• Manage inventory (status, discrepancies, quality etc)

Online (E-Commerce)

• Manage all aspects of the end-to-end (E2E) online business, including forecasting (demand planning), supply (inventory, in-bound supply), quality, order management system (OMS) and coordination with Affiliate online and relevant Southeast Asia (SEA) online teams

Integrated Business Planning (IBP) and Demand Planning (DP)

• Manage execution of IBP and DP activities in collaboration with Regional DP/IBP teams
• Lead the Affiliate IBP activities and deliver the required monthly outputs with the support of the Regional DP/IBP team
• Serve as main interface between AFF brand and commercial partners and AFF/Reg S.C.

Order Management, Customer Service and Customer Supply Chain

• Ensure Order Management team and all required parties (e.g. Commercial team) execute retailer/point-of-sale orders in accordance to weekly, bi-weekly and monthly cycle
• Manage exceptions and special circumstances that deviate from cadence
• Partner with "last mile" delivery teams and vendors to ensure timely delivery of shipments from Affiliate DC to retailer DCs / FSS / FSF and all applicable channels
• Manage all aspects of customer service operation across all channels
• Lead collaboration and reviews with Customer S.C. organizations (e.g. retailer S.C.) to optimize interface between ELC and retailers and applicable timelines, inventory, months of coverage (MOC), returns and quality assurance

Deliver Indirect Procurement (IP) Goals

• Deliver IP Opex and Capex savings targets
• Collaborate with Affiliate stakeholders to identify, drive and deliver savings and cost management programs
• Partner with Regional and Global IP to execute vendor management and cost optimization initiatives
• Ensure adherence to Process and Procedures and all applicable procurement policies

Manages Overall S.C. Operational Effectiveness

• Ensures compliance with ELC global policies and procedures.
• Lead all pertinent budgeting activities for S.C. scope: headcount, shipping, customs, fulfillment, distribution and operational expenses. Create contingency plans and re-aligns with key stakeholders for any major deviations to plan
• Work with external regulating agency inspectors or internal ELC auditors on pertinent audits and operational reviews

Leads and Develops People, Builds Organizational Capability and Process Compliance

• Lead the whole supply chain team to ensure that individuals KPIs are met and all gaps are properly addressed and implemented with the appropriate solutions.
• Lead the team to ensure month-end deliverables on order to cash, procure to pay and record to report requirements are properly recorded and closed complaint to company cut-offs.
• Ensure strict compliance to internal and external regulations, including border policies, regulatory and trade, and order-to-cash.
• Provides coaching, constructive feedback, development opportunities, and recognition to direct reports and key contributor personnel as necessary.
• Identifies opportunities to develop high-potential staff through involvement in new projects, expanded accountabilities, promotions, and/or transfers.