Supplier Success Professional (Cantonese)

Cloudstaff; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Comprehensive health insurance

Life insurance

Flexible leave credits

Company-provided PC/Laptop

Fiber internet support

Free coffee, meals and beer Fridays

Job summary

Cloudstaff is seeking a Supplier Success Professional (Cantonese) to join our team in Pampanga. The role focuses on delivering exceptional customer support, maintaining a robust prequalification system, and serving as the first point of contact for customers.

You will interact with customers via phone, email, and chat, research and resolve issues, and collaborate with Product, Sales, and Marketing to share feedback and drive improvements.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Excellent communication in Cantonese (written and spoken).
• Ability to listen actively and think steps ahead.
• Proficient with Windows and common IT tools.

Responsibilities

• Provide professional support to customers via phone, email, and chat.
• Resolve issues with clear solutions and alternatives to ensure experience.
• Update and maintain customer records in SFDC.
• Escalate and coordinate with internal departments as needed.

Skills

Customer support

Cantonese

Active listening

Interpersonal skills

Problem solving

Attention to detail

Tools

SFDC (Service Cloud)

Job description

We’re Hiring: Supplier Success Professional (Cantonese)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Supplier Success Professional (Cantonese) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?

Role: Supplier Success Professional (Cantonese)

Work Arrangement: Work From Office

Schedule: Morning shift

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all customers.

Essential Duties and Responsibilities

• Provide professional support to all customers
• Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
• Interact directly with customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Escalate customer complaints and seek reach out options to provide additional assistance
• Share feature requests and effective workarounds with team members
• Educate customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to client’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars
• Contribute and report towards the team KPIS and objectives
• Assist in training junior Customer Support Representatives

Qualifications and requirements

• Experience as a Customer Support Specialist or similar CS role
• Excellent communication skill – both written and orally ( Chinese/Cantonese)
• Ability to Active listen and think 2 steps ahead
• Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Self-Motivated
• Stress/Patience tolerance
• Ability to learn and apply new information or skills
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.