Supervisor, Sales Operations

Ingram Micro Philippines BPO LLC; Manila; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking an experienced Sales Process & Operations Supervisor to lead the design and execution of sales programs in a hybrid Manila setting.

You will evaluate and implement improvements to leads creation, management, account prioritization, closing strategies, and pipeline reporting to drive performance.

The role also covers supervising support staff, aligning day-to-day objectives, ensuring policy adherence, and delivering scalable processes to support growth.

Qualifications

• Minimum 5 years functional experience including 3 years leadership experience.
• Experience with sales processes, leads management, account prioritization, and pipeline optimization.
• Hybrid work arrangement in Manila preferred.

Responsibilities

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
• Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.
• Four-year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.
• #LI-Hybrid

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.