Supervisor, FCL Freight Forwarder, Sea Export

DSV Road GmbH; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

DSV Philippines in Parañaque is seeking a Sea Export Team Lead to manage day-to-day operations, ensuring efficient workload planning and compliance with standards.

The role focuses on service quality, customer satisfaction, and proactive issue resolution, while coordinating with BCM and Operations Process teams for improvements. Candidates should have 1 year in sea freight operations, a 4-year degree, and strong English and MS Office skills.

Qualifications

• Graduate of at least a 4-year course.
• Fluent in English (written and spoken).
• Proficient in MS Office applications.
• Operational industry experience in a similar capacity (minimum 1 year).
• Preferably with working experience in a multinational freight forwarder.
• Comprehensive understanding of customer requirements in terms of information flow, transportation, warehousing and logistics.
• Excellent knowledge of Seafreight forwarding operations.
• Operational know-how (Customer Service, Document Processing, Customs Clearance Export).
• Effective business administration competence.
• Knowledge/experience in use of Cargowise system an advantage.

Responsibilities

• Lead and oversee the day-to-day operations of the Sea Export team, ensuring efficient workload management and compliance with standards.
• Drive operational excellence by maintaining high productivity, service quality, and proactive issue resolution.
• Champion continuous improvement initiatives with BCM and Operations Process teams to achieve efficiency and cost optimization.
• Monitor team performance against KPIs, take corrective actions, and foster accountability and teamwork.
• Ensure adherence to procedures, customer SOPs, regulatory requirements, and quality standards while minimizing risks.
• Supervise Freight Forwarder staff and ensure shipments are handled accurately and compliantly.
• Respond promptly to customer inquiries with effective logistics solutions.
• Coordinate and ensure smooth execution of all export shipments.
• Submit operational and customer-required reports timely.
• Coordinate with DSV offices and stakeholders on account-specific requirements.
• Handle customer concerns and complaints with timely resolution.
• Conduct customer visits and business reviews to strengthen relationships.
• Support continuous improvement and operational excellence within the department.
• Perform other duties and special assignments as directed by management.

Skills

Fluent English

Education

4-year degree

Tools

Cargowise

MS Office

Job description

Job Responsibilities

• Lead and oversee the day-to-day operations of the Sea Export team, ensuring efficient workload management, compliance with operational standards, and achievement of departmental objectives.
• Drive operational excellence by maintaining high productivity levels, ensuring service quality, meeting customer requirements, and enhancing overall customer satisfaction through proactive issue resolution and process control.
• Champion continuous improvement and process optimization initiatives in collaboration with BCM and Operations Process teams, supporting Sea Freight senior management in achieving business objectives, operational efficiency, cost optimization, and service innovation.
• Monitor team performance against established KPIs, implement corrective actions when needed, and foster a culture of accountability, teamwork, and continuous development.
• Ensure adherence to DSV operational procedures, customer SOPs, regulatory requirements, and quality standards while minimizing operational risks and service disruptions.
• Supervise Freight Forwarder staff and ensure all shipments are handled efficiently, accurately, and in compliance with company standards.
• Respond promptly to customer inquiries and provide effective logistics solutions.
• Ensure proper coordination and smooth execution of all export shipments.
• Monitor and ensure timely submission of operational and customer-required reports.
• Coordinate with DSV offices and stakeholders on account-specific requirements and shipment instructions.
• Handle customer concerns and complaints, ensuring timely resolution and customer satisfaction.
• Conduct customer visits and business reviews as required to strengthen customer relationships.
• Support continuous improvement initiatives and operational excellence within the department.
• Perform other duties and special assignments as directed by management.

Qualifications

• Graduate of at least a 4-year course
• Fluent in English (written and spoken)
• Proficient in MS Office applications
• Operational industry experience in similar capacity (minimum 1 year)
• Preferably with working experience in a multinational freight forwarder
• Comprehensive understanding of customer requirements in terms of information flow, transportation, warehousing and logistics.
• Excellent knowledge of Seafreight forwarding operations
• Operational know-how (Customer Service, Document Processing, Customs Clearance Export)
• Effective business administration competence
• Knowledge/experience in use of Cargowise system an advantage

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.